Charity Webb
Kannapolis,NC
Summary
Reliable Program Aide proudly offering years' experience in promoting play and learning. An enthusiastic employee devoted to education willing to assist with lesson planning. Skilled in effectively solving problems and making quick decisions.
Overview
6
6
years of professional experience
Work History
Program Aide
Save The Children Head Start
Concord, NC
02.2024 - Current
- Promoted social-emotional skills among students.
- Participated in professional development opportunities as required.
- Engaged students in physical activity games.
- Developed positive relationships with students, parents, teachers, and administrators.
- Provided support to children in a classroom setting.
- Helped maintain a safe learning environment for all participants.
- Encouraged creativity through arts and crafts projects.
- Ensured compliance with applicable laws and regulations.
- Maintained records of student progress, attendance, and behavior.
- Supervised activities to keep children safe in various situations.
Central Station Operator
CPI Security Systems Inc.
Charlotte, NC
06.2023 - 01.2024
- Provided technical support to customers who experienced problems using their security systems.
- Resolved conflicts between customers and service providers in a timely manner.
- Investigated false alarms and identified potential causes for corrective action.
- Coordinated with police, fire departments, and other emergency personnel in response to alarm activations.
- Ensured compliance with state regulations concerning alarm monitoring procedures.
- Updated customer accounts as needed when changes occurred such as address or contact information.
- Monitored and operated multiple alarm systems, including fire alarms and intrusion detection.
- Handled incoming and outgoing calls according to standard operating procedures.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Infant-Toddler Teacher
We Luv Um Child Care
Kannapolis, NC
05.2021 - 06.2023
- Established positive relationships with families by communicating regularly regarding their child's progress and responding promptly to any questions or concerns they had.
- Encouraged creativity through art projects, music, storytelling, dramatic play.
- Monitored toddlers' behavior closely to ensure safety at all times.
- Created an environment that was conducive for learning by implementing classroom rules and providing structure throughout the day.
- Provided individual attention to each toddler through one-on-one instruction during playtime and circle time activities.
- Collaborated with other teachers in planning lessons that were tailored to meet the needs of each child.
- Provided support for children who had difficulty adjusting socially or emotionally within the group setting.
- Supervised students during lunchtime and outdoor play periods as well as nap times.
- Engaged parents in meaningful conversations about their child's growth and development.
- Assisted in potty training young children when needed.
- Developed and implemented a variety of age-appropriate activities to stimulate physical, emotional, social, and cognitive development in toddlers.
Barista
Cynthia's Coffee Cup
Concord, NC
11.2020 - 08.2021
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Ground beans for espresso shots according to individual customer specifications.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Adhered to health department regulations concerning sanitation standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Concessions Worker
City of Kannapolis
Kannapolis, NC
03.2018 - 12.2020
- Calculated daily sales totals and reported figures to management team at the end of each day's work shift.
- Operated point-of-sale systems efficiently and accurately.
- Adhered to company policies and procedures while providing exceptional customer service.
- Followed company procedures for opening and closing concession stands.
- Provided customer service by greeting patrons, answering questions, and resolving complaints.
- Assisted in training new employees on proper concession stand operations.
- Ensured that all safety protocols were followed at all times during shift hours.
- Maintained a clean working environment by sweeping floors and emptying trash cans regularly.
- Cleaned concession area including counters, floors, equipment, and utensils.
- Communicated effectively with co-workers in order to ensure smooth operation of concessions stand activities.
- Monitored expiration dates on food items for freshness assurance.
- Prepared hot dogs, popcorn, nachos, pizza slices, pretzels, ice cream cones and other snacks according to recipes or instructions.
Education
High School Diploma -
South Rowan High School
China Grove, NC05-2020
Associate of Applied Science - Early Childhood Education
Rowan-Cabarrus Community College
Salisbury, NCSkills
- Lesson Planning
- Educational assistance
- Effective Communication
- Cultural understanding
- Documentation
- Safeguarding
Timeline
Program Aide
Save The Children Head Start
02.2024 - Current
Central Station Operator
CPI Security Systems Inc.
06.2023 - 01.2024
Infant-Toddler Teacher
We Luv Um Child Care
05.2021 - 06.2023
Barista
Cynthia's Coffee Cup
11.2020 - 08.2021
Concessions Worker
City of Kannapolis
03.2018 - 12.2020
High School Diploma -
South Rowan High School
Associate of Applied Science - Early Childhood Education
Rowan-Cabarrus Community College
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