Charity Williams
Fuquay-Varina,United States
Summary
To seek and maintain full-time position that offers professional challenges utilizing customer service skils, interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Account Specialist
Cintas
01.2024 - Current
- Currently manages over 1,500 accounts and their asset data to keep them current.
- Vet and process service orders and coordinate the scheduling of appointments being the liaison between vendors and customers.
- Handles escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Manages high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Communicates with customer via phone and email and notates account with all interactions
- Participates in team meetings and engagement activities to stay informed about product updates and company changes.
- Daily reports used for schedule dates, billing concerns, service order updates.
Customer Service Representative
Economy Exterminators
08.2023 - Current
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Trained new personnel regarding company operations, policies and services.
- Ran reports for processing payments, and handled collections.
Sales Operations Administrator
Protochips
07.2020 - 03.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created and maintained detailed database to develop promotional sales.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided answers to customer questions via phone and email, typically within 24 hours
Inventory Control Specialist
Protochips
07.2017 - 07.2020
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Audited and corrected discrepancies in inventory numbers.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Completed daily cycle counts to maintain accuracy of records.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Received new stock and input values into computer system.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Proficient in NetSuite and Salesforce systems.
Consumables Associate
Protochips
09.2016 - 07.2017
- Made sure that products were produced on time and are of good quality.
- Inspected products and machines to maintain quality and efficiency.
- Read worker logs, product processing sheets or specification sheets to verify records adhered to quality assurance specifications.
- Lubricated and cleaned parts to perform routine maintenance on production equipment.
Commercial Housekeeping
Kane Realty
08.2014 - 09.2016
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Adhered to professional house cleaning checklist.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
SMT Machine Operator
Keihin Carolina System Technology
01.2007 - 08.2013
- Enhanced team performance with smooth distribution of needed supplies and subassemblies to each member.
- Utilized soldering and welding equipment to join and secure components in place.
- Labeled components and monitored use to keep accurate records.
- Proved successful working within tight deadlines in fast-paced environment.
- Developed strong communication and organizational skills through working on group projects.
- Paid attention to detail while completing assignments.
- Made sure that products were produced on time and are of good quality.
- Built product subassemblies or final assemblies and monitored and adjusted production processes or equipment for quality and productivity.
Education
Associate of Applied Science - Medical Office Administration
Wake Technical Community College
Raleigh, NC05.2025
Skills
- Accuracy and Efficiency in Documentation
- Maintaining Clean Work Areas
- Customer Feedback
- Customer Care
- Staff Support
- Advanced Excel Spreadsheet Functions
- ERP Systems
- Cultivating Productive Relationships
- Verbal and Written Communication
- Database Maintenance
- Inventory Oversight
- Warehouse Operations
Timeline
Account Specialist
Cintas
01.2024 - Current
Customer Service Representative
Economy Exterminators
08.2023 - Current
Sales Operations Administrator
Protochips
07.2020 - 03.2023
Inventory Control Specialist
Protochips
07.2017 - 07.2020
Consumables Associate
Protochips
09.2016 - 07.2017
Commercial Housekeeping
Kane Realty
08.2014 - 09.2016
SMT Machine Operator
Keihin Carolina System Technology
01.2007 - 08.2013
Associate of Applied Science - Medical Office Administration
Wake Technical Community College
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