Charity Wofford

Prescription Services offers various helpful services to help patients, clinical personnel, and their chosen pharmacies communicate. Our team of skilled pharmacy technicians completes insurer prior authorizations, offers patients financial help and formulary alternatives, and authorizes refills on behalf of clinicians following a set methodology. Our primary goal is to deliver exceptional patient care by compassionately and knowledgeably meeting patients where they are.

• Collaborated with cross-functional teams to ensure timely completion of complex projects.
• Effectively doing 20-25 prescriptions hourly having daily total of 160-250 daily and average of 920 prescriptions weekly

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Solved customer problems in person or over telephone by assisting with placing orders, navigating systems, and locating items.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Coordinated verification and filling of more than 200 daily prescriptions in a high-volume retail pharmacy environment.

• Greeted every guest with a personable approach and provided knowledgeable service.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into a computer database to establish patient's medical records.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Received patient deductibles and co-pay amounts and discussed options to satisfy the remainder of patient financial obligations.
• Improved patient satisfaction by efficiently registering patients and verifying insurance information.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Monitored self-checkout systems and provided help in resolving complex problems.

• Organized returned books and materials and assisted with shelving.
• Improved library organization by accurately shelving books and other materials according to the Library of Congress Classification system.
• Assisted library staff with clerical duties to help lighten workload.
• Maintained a clean and welcoming environment by performing regular cleaning tasks, contributing to a positive atmosphere for patrons.
• Performed circulation duties such as checking materials in and out, renewing items, and registering new patrons, ensuring efficient service at front desk.
• Supported librarians in collection development by identifying outdated or damaged materials for removal or replacement.