Charity A. Neal
York,ME
Summary
To obtain a role with a progressive, growth minded organization that will allow me the opportunity to capitalize on the diversity of my experience to date. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Executive Director of Hospital Operations
York Hospital
08.2022 - Current
- Lead and facilitate growth and improvement projects across the organization.
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Optimized operational workflows, reducing overhead costs and maximizing resource allocation.
- Strengthened internal communication channels to facilitate cross-functional collaboration and decisionmaking.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
Executive Director and Interim Director of Quality and Risk
York Hospital
- CMS Preparation
- Restructure of Quality Improvement Team
- Integration of COVID activities into existing service lines.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Boosted productivity levels by delegating responsibilities effectively based on individual strengths.
Interim Chief Nursing Officer/Executive Director
York Hospital
- Lead Nursing staff through CEO and CNO transitions.
- Evaluated and updated nursing policies and procedures in accordance with best practice guidelines, ensuring consistent quality of care across the organization.
- Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
- Coordinated patient care services and managed clinical cost control.
- Interviewed, hired, instructed and mentored employees and promoted high level of care quality to patients.
- Provided direct nursing care to patients when personnel was short-staffed.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
Nursing Director of Emergency and Intensive Care Services
York Hospital
- Served as Incident Commander for York Hospital Covid Response
- Transitioned physician leadership in the Emergency Department
- Design and opening of COVID testing site and Vaccine Clinic.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Assisted in recruiting, hiring and training of team members.
- Improved patient satisfaction scores by fostering a positive and collaborative work environment for staff members.
- Streamlined communication between interdisciplinary teams, resulting in better coordination of patient care plans.
- Collaborated with other hospital leaders to develop strategies aimed at reducing overcrowding in the emergency department without compromising quality of care provided.
- Supervised RNs, PCAs and non-licensed nursing personnel.
Nursing Director of Surgical Services
York Hospital
- Increased surgical volume annually resulting in a $2 million increase in revenue from 2018 to 2019
- Restructured staffing across service to reduce travelers and turnover with addition of Call Team
- Restructured staffing to reduce daily nursing requirement
- Began DaVinci robotics program
- Began MRI guided biopsy.
- Managed financial resources, establishing budgets and monitoring expenditures to ensure fiscal responsibility in the department.
- Established effective communication channels between physicians, nurses, and support staff for optimal collaboration during surgeries.
- Chaired committees, work groups and meetings.
Infection Control Nurse
York Hospital
- Successful CMS survey
- Resolved SSI peak and data integrity issues
- Implemented new C-Diff testing protocols leading to reduced reportable cases and improved outcomes.
- Reduced infection rates by implementing and monitoring strict infection control protocols.
- Improved patient safety through comprehensive surveillance and data analysis of hospital-acquired infections.
- Enhanced patient outcomes by collaborating with multidisciplinary teams to address infection prevention concerns.
- Conducted thorough investigations of infection outbreaks, identifying root causes and implementing corrective actions.
- Provided timely feedback to healthcare practitioners regarding their adherence to infection control guidelines, reinforcing accountability measures.
- Served as an advocate for patient safety, participating in quality improvement initiatives related to infection prevention efforts across all departments.
- Set clear policies to improve success of infection control measures in departments.
Practice Manager
York Hospital
11.2017 - Current
- Practice manager for Internal Medicine and Family Practice sites
- Transitioned 20+ year provider out of private practice
- Opened new practice with 3 providers and closed another
- Lead PCMH Work.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Director of Public Health
Northwest Colorado Health
01.2014 - 11.2017
- Responsible for all aspects of a three (3) County Department of Public Health
- Administration of $2.9 million budget (increase from $850,000 in 2014)
- Built Community Health, Wellness and Education Programming
- Oversite of 30+ Public Health Programs
- Direct supervision of 12 Public Health Managers with a total of 36 ftes
- Oversight of Patient Care Representatives (Front Desk) staff, policies and procedures
- State of Colorado Public Health Directors Vice Chair and Chair of the Legislative Committee
- Initial member of IHI Pursuing Equity initiative
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Emergency Department RN/Mgr EMS Manager/Trauma Coordinator
The Memorial Hospital
06.1999 - 01.2014
- Ensured compliance and successful completion of State of Colorado Trauma Designations Surveys
- Staff RN for 11-bed Critical Access Emergency Department
- Cross trained and provided coverage to PACU, ICU, NICU, Post-Partum and Oncology/Infusion
- Provided Community and EMS education.
- Managed critical patient situations by utilizing advanced cardiac life support and trauma nursing skills.
- Enhanced patient satisfaction by delivering compassionate, individualized care to each patient.
- Educated patients and families about their medical conditions, supporting informed decision-making regarding treatment options.
- Served as a liaison between physicians, patients, and families, fostering open communication channels during challenging medical situations.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Accomplished multiple tasks within established timeframes.
Education
Associate of Science - Nursing
Colorado Northwestern Community College
Rangely, COBachelor of Science - Nursing
Western Governors University
Salt Lake City, UTSkills
- Financial Management
- Organizational Management
- Process Improvement
- Project Management
- Workforce Management
- Cross-Functional Collaboration
- Work Flow Planning
- Interpersonal Communication
- Cultural Awareness
- Superb Time Management Skills
- Strategic Partnerships
- Data Evaluation
- Team Leadership
References
- Gregory Dalzell, RN, (603) 781-0602
- Kimberly Metcalf, MS PharmD, (860) 975-5636
- Nicole Osgood, RN, (207) 608-3799
- Lisa Brown, (970) 879-5969
Timeline
Executive Director of Hospital Operations
York Hospital
08.2022 - Current
Practice Manager
York Hospital
11.2017 - Current
Director of Public Health
Northwest Colorado Health
01.2014 - 11.2017
Emergency Department RN/Mgr EMS Manager/Trauma Coordinator
The Memorial Hospital
06.1999 - 01.2014
Executive Director and Interim Director of Quality and Risk
York Hospital
Interim Chief Nursing Officer/Executive Director
York Hospital
Nursing Director of Emergency and Intensive Care Services
York Hospital
Nursing Director of Surgical Services
York Hospital
Infection Control Nurse
York Hospital
Associate of Science - Nursing
Colorado Northwestern Community College
Bachelor of Science - Nursing
Western Governors University
Similar Profiles
Melissa MeserveMelissa Meserve
Radiologic Technologist at York HospitalRadiologic Technologist at York Hospital
Piper EdwardsPiper Edwards
Pediatric Medical Assistant at York HospitalPediatric Medical Assistant at York Hospital
Lisa MarstonLisa Marston
Patient Service Representative at York HospitalPatient Service Representative at York Hospital
Peter Rubin MD, FRCPCPeter Rubin MD, FRCPC
Locum Oncology at York HospitalLocum Oncology at York Hospital
MORGAN DENNISONMORGAN DENNISON
Physical Education and Health Education Teacher at York Public SchoolsPhysical Education and Health Education Teacher at York Public Schools