Charity Dawson

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of 63, 25 who were directly under my supervision; fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Increased team productivity by providing ongoing training and support to customer service representatives.

• Educated customers on different promotions, spirits and wines to facilitate buying decisions.
• Received payments by cash, credit and personal check and remitted correct change.
• Motivated staff of 5 to perform at peak efficiency and quality.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
• Cultivated strong vendor relationships.
• Maintained effective supply levels by monitoring and reordering stock.
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
• Reduced financial inaccuracies by using Point of Sale system.
• Making employee schedules and processing payroll.
• Order inventory independently when representatives are not required.
• Inventory of lottery: sales and redemption of tickets physical and online.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Informed customers about special promotions and provided detailed information for various products.
• Developed and actualized customer service initiatives to decrease wait times.
• Floral Department: arranged bouquets that went out for Valentines Day of 2021.
• Handled cash, checks and credit cards.
• Inventory of lottery: sales and redemption of tickets physical and online.

Wine Steward:

• Executes excellent sales floor merchandising and selling.
• Ordered beverages
• Built relationships with vendors and representatives
• Maintained health and safety standards

COVID-19 Ambassador:

• Responsible for confidential customer information
• Scheduled appointments
• Worked part-time in pharmacy answering phone calls, helping with prescriptions, keeping inventory of medicines.
• Taking care of customers.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff of 10, enabling them to improve skills, achieve daily objectives and attain advancement.
• Ordering inventory
• Hiring and termination of employees
• Writing schedules
• Interaction with vendors
• Stocking and unloading trucks
• Rotated merchandise and displays to feature new products and promotions.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Approved regular payroll submissions for employees.