Summary
Overview
Work History
Education
Skills
Timeline
TruckDriver
Charity Marie Lockner

Charity Marie Lockner

Brighton,TN

Summary

Professional with a winning and positive attitude. A desire to deliver exceptional dining experience and to make each guest feel like it’s all about them. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and promotional methods. A will to learn more each day!

Overview

10
10
years of professional experience

Work History

Kitchen Manager

Chipotle
Millington, Tennessee
08.2024 - 12.2024
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
  • Received, organized and rotated paper goods and food ingredients.
  • Maintained accurate records of food costs, labor costs, waste management and other related expenses.
  • Supervised and ran my own shift; taking food temperature, making sure everyone was in place & food was on line ready to go.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Ensured compliance with health and safety regulations.
  • Ensured compliance with all applicable local, state and federal laws governing food service operations.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Trained new kitchen staff on proper food handling techniques and safety regulations.

Move Coordinator

Bulldog Movers
Atlanta, Georgia
06.2022 - 06.2024
  • Held staff meetings to share project information and address specific issues.
  • Tracked shipments using various computer systems such as WMS.
  • Negotiated contracts with carriers for optimal pricing on freight services.
  • Reviewed invoices from carriers to confirm correct billing procedures were followed.
  • Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
  • Monitored warehouse operations to ensure accuracy in inventory tracking.
  • Scheduled materials shipments and transportation for on-time delivery, reducing delays.
  • Managed and coordinated the movement of goods between warehouses, customers, and suppliers.
  • Ensured compliance with regulations regarding hazardous material transportations.
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
  • Monitored workers and reviewed completed work for proper performance.
  • Assessed job sites to determine work needed.
  • Reported employee time, job expenses and inspections results in work records.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Completed or assisted with difficult or skilled tasks.
  • Worked closely with sales team to provide information about product availability and shipping options.
  • Provided support during emergency situations to ensure prompt resolution.
  • Resolved any problems related to order fulfillment or shipment delays.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Server/Grill Cook

Cracker Barrel
Tifton, Georgia
02.2021 - 02.2022
  • Assisted in training new servers.
  • Presented menus and answered questions regarding items.
  • Prepared drinks according to standard recipes.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Delivered food orders promptly and courteously.
  • Addressed complaints to kitchen staff and served replacement items.
  • Stocked service areas with supplies during slow periods.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Took orders from customers accurately and in a timely manner.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Served food and beverages to patrons and confirmed complete orders.
  • Set up tables in between patrons to reduce wait times.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked food before serving it to customers.
  • Greeted guests and provided menus.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided excellent customer service to ensure satisfaction.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided exceptional service to high volume of daily customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Packer/Move Coordinator

Bulldog Movers
Atlanta
01.2020 - 01.2021
  • Recorded product, packaging and order information on forms and records.
  • Obtained, moved and sorted products and materials.
  • Organized inventory in the warehouse according to established procedures.
  • Inspected items for damage or defects prior to packing to ensure quality control.
  • Maintained accurate records of inventory packed and materials used.
  • Examined and inspected containers, materials or products to meet quality specifications.
  • Labeled boxes, crates, and other containers accurately.
  • Assisted in loading packed goods onto delivery vehicles using appropriate equipment.
  • Packed products in accordance with specified instructions.
  • Wrapped items securely using appropriate packing materials.
  • Trained new employees regarding warehouse procedures and standards.
  • Marked and labeled containers, container tags or products using marking tools.
  • Participated in training sessions to learn new packing techniques and safety procedures.
  • Assembled cartons, crates, and containers to prepare for shipping.
  • Collaborated with colleagues from other departments in order to coordinate efficient workflow processes.

Grill Cook

Burger City
Munford, Tennessee
12.2018 - 03.2019
  • Chopped, diced and sliced ingredients for stir-fries, salads and appetizers.
  • Ensured all food was cooked to the correct temperature as per health code regulations.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Replenished food items from inventory and rotated ingredients.
  • Prepared a variety of foods including salads, sandwiches and entrees using established recipes.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Maintained cleanliness and organization of line workstations.
  • Set up work stations prior to restaurant opening to improve speed during busy periods.
  • Operated cash register accurately and efficiently when needed.
  • Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
  • Communicated effectively with customers regarding orders and special requests.
  • Received and stored food and supplies.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Reviewed quality standards and verified continuous application throughout kitchen environment.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Cooked hamburgers, hot dogs, chicken breasts, steaks, fish fillets and other meats according to recipes or customer specifications.
  • Safely operated ovens, grills, and other kitchen equipment to minimize accidents.
  • Made sure that all orders were filled in an accurate and timely manner.
  • Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
  • Monitored grill temperature to ensure proper cooking times.
  • Operated fryers and grills according to instructions to maintain safety and food quality.

Cook

Midway Market
Mason, Tennessee
09.2018 - 12.2018
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Monitored stock levels of food items and ordered more when necessary.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Replenished food items from inventory and rotated ingredients.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Grilled and deep fried various foods from meats to potatoes.
  • Managed portion control using correct utensils during preparation and plating.
  • Used standardized recipes and other instructions to prepare food.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.

Cook/Front End Cashier

Fastimes
Brighton, Tennessee
06.2018 - 07.2018
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Grilled and deep fried various foods from meats to potatoes.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Managed portion control using correct utensils during preparation and plating.
  • Adhered to food safety standards when storing and preparing foods.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
  • Maintained clean and orderly appearance throughout kitchen and dining area.

Assistant Manager

Little Caesars Pizza
Covington, Tennessee
05.2017 - 07.2017
  • Created reports on sales trends, inventory levels, and financial data.
  • Proposed or approved modifications to project plans.
  • Created and managed budgets for travel, training, and team-building activities.
  • Ensured compliance with safety regulations and company policies.
  • Assigned work and monitored performance of project personnel.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Maintained up-to-date knowledge of company products and services.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Communicated regularly with customers to gain insights into their needs.

Assistant Manager

Zaxbys
Cordova, Tennessee
12.2016 - 05.2017
  • Created reports on sales trends, inventory levels, and financial data.
  • Proposed or approved modifications to project plans.
  • Created and managed budgets for travel, training, and team-building activities.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Ensured compliance with safety regulations and company policies.
  • Assigned work and monitored performance of project personnel.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Maintained up-to-date knowledge of company products and services.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Cashier/Lead Cook

Fastimes
Brighton, Tennessee
06.2016 - 12.2016
  • Maintained work area and kept cash drawer organized.
  • Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
  • Provided assistance to co-workers when needed or requested by management.
  • Updated inventory records on a regular basis using POS systems.
  • Maintained cleanliness of checkout area during shifts.
  • Assisted customers with inquiries, returns, exchanges, refunds, and other transactions as needed.
  • Ensured proper handling of hazardous materials such as cleaning supplies.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Answered customer questions and provided store information.
  • Built and maintained productive relationships with employees.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Welcomed customers, offering assistance to help find store items.
  • Assisted with stocking shelves and organizing merchandise displays.
  • Processed payments through various methods.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Supported other departments within the store when needed.

Assistant Manager

Little Caesars Pizza
Covington, TN
02.2015 - 04.2016
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Ensured compliance with safety regulations and company policies.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Created reports on sales trends, inventory levels, and financial data.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assigned work and monitored performance of project personnel.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Communicated regularly with customers to gain insights into their needs.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Maintained up-to-date knowledge of company products and services.
  • Managed customer service inquiries and complaints in a timely manner.
  • Implemented quality control measures to uphold company standards.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Delegated work to staff, setting priorities and goals.
  • Identified needs of customers promptly and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Education

High School Diploma -

Gateway Christian Schools
Ripley, TN
01-2012

Some College (No Degree) - Nursing/ General Studies

Dyersburg State Community College
Covington, TN

Skills

  • Kitchen staff coordination
  • Recruitment
  • Purchasing
  • Scheduling
  • Employee monitoring
  • Cost control
  • Equipment maintenance
  • Labor cost management
  • Ordering supplies
  • ServSafe certification
  • Customer service
  • Food safety
  • Problem-solving
  • Kitchen equipment operation and maintenance
  • Motivational style
  • New employee recruitment

Timeline

Kitchen Manager

Chipotle
08.2024 - 12.2024

Move Coordinator

Bulldog Movers
06.2022 - 06.2024

Server/Grill Cook

Cracker Barrel
02.2021 - 02.2022

Packer/Move Coordinator

Bulldog Movers
01.2020 - 01.2021

Grill Cook

Burger City
12.2018 - 03.2019

Cook

Midway Market
09.2018 - 12.2018

Cook/Front End Cashier

Fastimes
06.2018 - 07.2018

Assistant Manager

Little Caesars Pizza
05.2017 - 07.2017

Assistant Manager

Zaxbys
12.2016 - 05.2017

Cashier/Lead Cook

Fastimes
06.2016 - 12.2016

Assistant Manager

Little Caesars Pizza
02.2015 - 04.2016

High School Diploma -

Gateway Christian Schools

Some College (No Degree) - Nursing/ General Studies

Dyersburg State Community College

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Charity Marie Lockner