Summary
Overview
Work History
Education
Skills
Timeline
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Charityn Flores

Richmond,VA

Summary

Experienced with managing accounts receivable and ensuring timely collections. Utilizes exceptional analytical skills to reconcile accounts and identify discrepancies. Track record of maintaining accurate financial records and fostering productive client relationships.

Overview

14
14
years of professional experience

Work History

Accounts Receivable Specialist

Evergreen Enterprises
12.2022 - Current
  • Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
  • Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
  • Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
  • Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
  • Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
  • Collaborated with sales teams to address billing discrepancies and resolve client disputes promptly.
  • Strengthened relationships with clients by maintaining open communication channels regarding invoicing and payment schedules.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Aided in the reduction of bad debt write-offs through diligent monitoring of aging reports and proactive collections efforts.
  • Ensured compliance with industry regulations and company guidelines through regular audits of financial documents and record-keeping practices.

Benefits Administrator II

Conduent
11.2021 - 11.2022
  • Ensured timely processing of life event changes, diligently updating employee records as needed.
  • Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
  • Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
  • Reviewed benefits paperwork for accuracy and completeness.

Account Manager

Portfolio Recovery Associates
02.2011 - 07.2021
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Education

Bachelors Of Science In Web Design - Web Design

Sessions College For Professional Design
Tempe, AZ

Bacelors Of Science In Health Administration - Health Administration

ECPI University
Virginia Beach, VA

Skills

  • Aging reports analysis
  • Data inputting
  • Credit and collections
  • Investigative research
  • Strong client relations skills
  • Customer service support
  • Financial records and reporting
  • Collections
  • Information gathering and analysis
  • Finance
  • Research and due diligence
  • Spreadsheets and journal entries
  • Data entry and management
  • Debt collection
  • Contract reviewing
  • Billing dispute resolution
  • Accounts receivable expertise
  • Financial research
  • Customer Service
  • Organization skills
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Team building
  • Professionalism
  • Adaptability
  • Problem-solving aptitude
  • Confidentiality
  • Reconciling accounts
  • Account resolution
  • Updating spreadsheets

Timeline

Accounts Receivable Specialist

Evergreen Enterprises
12.2022 - Current

Benefits Administrator II

Conduent
11.2021 - 11.2022

Account Manager

Portfolio Recovery Associates
02.2011 - 07.2021

Bachelors Of Science In Web Design - Web Design

Sessions College For Professional Design

Bacelors Of Science In Health Administration - Health Administration

ECPI University

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Charityn Flores