Charity Young
Fillmore,CA
Summary
Dedicated and skilled administrative professional well-versed in communication and team building in a busy office. Familiar with medical terminology and scheduling. Additional experience in management, providing excellent customer service. Adept at learning new processes and software.
Overview
11
11
years of professional experience
Work History
Customer Service Advocate
Aetna
10.2022 - Current
- Customer service representative providing support, anticipating customer needs and creating a customized interaction tailored to each individual
- Guides, educates and assists members with online tools available to them
- Provides information on claim statuses, benefit coverage and eligibility
- Assists with claim processing and appeals
- Data Entry and research
- Consistently achieved quarterly bonuses offered to the top 25% of team members.
Independent Contractor
Self-Employed
11.2012 - 10.2022
- Provided management, reception, pet grooming, reconciled and balanced accounts, among other roles
- Led projects successfully such as researching, procuring, implementing and training employees on a new scheduling and data retention software CRM programs (e.g DaySmart Pet, 123Pet, Groomsoft) to increase salon efficiency by up to 20 hours per week
- Started, ran and troubleshooted social media accounts
- Kept track of payroll, made end of week deposits and more
- Filed, organized and managed supply inventory, cutting down on waste by over 15%
- Prioritized tasks independently to best support office needs.
Optometric Technician/Office Administrative Assistant
Topa Topa Optometry
01.2019 - 10.2020
- Prepared patients before examinations by explaining the exam process, gathering medical history information
- Administered pre-examination tests, including using retinal imaging, the auto-refractor, visual fields, and OCT
- Responsible for setting up and maintaining testing equipment
- Used EHR/EMR to keep up to date patient information, monitored inventory, filed and organized
- Answered phones, scheduled appointments, made outbound reminder calls, obtained pre-authorizations, checked patients in and out.
Education
Diploma -
Ventura High School
Ventura, CA06.2002
Skills
- Data Entry
- Reception, Scheduling and Call Screening
- 10-Key and Typing Average 60 wpm
- Excellent Communication and Customer Service Skills
- Microsoft Office, Excel, Power Point and other related software
- Account Management
Timeline
Customer Service Advocate
Aetna
10.2022 - Current
Optometric Technician/Office Administrative Assistant
Topa Topa Optometry
01.2019 - 10.2020
Independent Contractor
Self-Employed
11.2012 - 10.2022
Diploma -
Ventura High School
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