Charize Cook
Clovis,CA
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Over Night Stocker
Michaels Craft Store
Clovis, CA
04.2019 - 05.2021
- Received and stocked merchandise in a timely manner.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Worked collaboratively with other team members to achieve departmental goals.
- Assisted customers with product, promotion and policy information.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
Cashier
Home Depot
Fresno, CA
06.2009 - 11.2009
- Answered customers' questions and provided information on store procedures or policies.
- Worked closely with front-end staff to assist customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Processed sales transactions to prevent long customer wait times.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
Customer Service Supervisor
Kmart, Sears Holding
Clovis, CA
02.2007 - 10.2009
- Assisted in developing training materials for new hires as well as existing employees.
- Computed balances, totals or commissions to support accounting team.
- Monitored phone calls to promote better service and provide feedback.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Customer Service Representative
Quiznos Subs
Clovis, CA
03.2001 - 03.2004
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Took special orders in person and over telephone, generating additional revenue every month.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Didn't Get A Degree But Have Some Accounting Experience - Accounting
Clovis Adult School
Clovis, CA03-2024
High School Diploma -
Clovis High School
Clovis, CA06-2003
Skills
- Shipment unloading
- Stock replenishment
- Load sorting
- Cardboard compacting
- Pallet building
- Cashier support
- Cleaning
- Inventory counts
- Shelf organization
- Complaint resolution
- Order processing
- Credit card payment processing
- Multi-line phone talent
- Sales closing
- Grammar
- Complaint handling
- Customer service
- Team building
- Coaching and mentoring
- Goal oriented
- Operations management
- Employee motivation
- Inventory control
- Training and mentoring
- Payroll operations
- Verbal and written communication
- Account reconciliation
- Month-end closing
Affiliations
- BMX Races.
- Gardening.
- Spending time with family and friends
Accomplishments
- Got top 3 in my accounting class
Certification
- Some accounting
Languages
English
Professional
References
References available upon request.
Timeline
Over Night Stocker
Michaels Craft Store
04.2019 - 05.2021
Cashier
Home Depot
06.2009 - 11.2009
Customer Service Supervisor
Kmart, Sears Holding
02.2007 - 10.2009
Customer Service Representative
Quiznos Subs
03.2001 - 03.2004
Didn't Get A Degree But Have Some Accounting Experience - Accounting
Clovis Adult School
High School Diploma -
Clovis High School
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