Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
Generic

Charizma Szybka

Panama City

Overview

8
8
years of professional experience

Work History

Admin

Texas Roadhouse
08.2024 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Made sure all invoices were put in and accounted for
  • Ensured everyone was being paid properly

Manager

Texas Roadhouse
08.2023 - Current
  • As a manager at Texas Roadhouse I have done a lot with handling money and counting drawers, I have made work schedules for employees, I have experience in customer service and keeping guests happy, I am quick to handle uncomfortable situations with possible unhappy guests and keep everyone as comfortable as possible
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

FOH Training Coordinator

Texas Roadhouse
06.2023 - Current
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Collaborated with managers to design customized training plans aligned with organizational goals.
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
  • Achieved significant improvements in employee performance metrics by identifying skill gaps and delivering targeted training programs.
  • Provided ongoing coaching and mentoring support for employees who have just started with the company, along with employees who have been with us for a while

Server/Host

Texas Roadhouse
01.2017 - 10.2019
  • Handled a high volume of customers regularly
  • Welcomed diners as they arrived
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Hostess

Texas Roadhouse
09.2017 - 09.2019
  • I greeted and sat guests, I took their name and information for wait times, I updated restaurant for open tables to seat new guests, I told coworkers where to seat guests, I put together to-go orders and cashed them out, I rolled silverware in the back, I ran food out to guests, I took down large parties
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Delivered pick-up and curbside orders to guests.

Education

High school or equivalent -

South west onslow high school
Jacksonville, NC
06.2019

Skills

  • Cleaning Experience
  • Waiter
  • Front Desk
  • Hostess
  • Restaurant Server
  • Food Service
  • Organizational skills
  • Upselling
  • Management
  • Customer Service
  • Host
  • Food Safety
  • Food Preparation
  • Microsoft Word
  • Cashiering
  • Waitress
  • POS
  • Time management
  • Busser
  • Customer service
  • Data entry
  • Attention to detail
  • Recordkeeping and file management
  • Team building and leadership
  • Personable and approachable
  • Scheduling
  • New hire onboarding
  • Leadership

Accomplishments

    I completed my Silver CHAMPS plaque for my position as a Training Coordinator

    I finished my Eagles Nest program for my Key Development

    I got TC of the Quarter

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Admin

Texas Roadhouse
08.2024 - Current

Manager

Texas Roadhouse
08.2023 - Current

FOH Training Coordinator

Texas Roadhouse
06.2023 - Current

Hostess

Texas Roadhouse
09.2017 - 09.2019

Server/Host

Texas Roadhouse
01.2017 - 10.2019

High school or equivalent -

South west onslow high school

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Charizma Szybka