Charjaika Smith
S.Starr5@icloud.com
Houston,TX
Summary
Dedicated professional with more than 10 years of experience within fast-paced, high-volume work environments. Im a hardworking and passionate job seeker with strong organizational skills eager to secure a position in a mailroom setting or receptionist. Im very organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Mail Sorter
Epsilon
Earth City, MO
12.2021 - Current
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Operated postage meters, mail sealers and labeling machines.
- Sorted and placed mail into appropriate bin or postal boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
Hospital Receptionist
Barnes Jewish Hospital I
St Louis , MO
06.2018 - 06.2020
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Completed patient referrals to other medical specialists.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Completed and filed financial documentation for accounting purposes.
Head Cashier Supervisor
Lowes Home Improvement
Arnold, MO
02.2015 - 12.2017
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Submitted orders for new inventory.
- Performed nightly store and team performance audits.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
Assistant Retail Store Manager
Destination Maternity Corp
Des Peres, MO
04.2012 - 12.2014
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Submitted reports to senior management to aid in business decision-making and planning.
- Improved sales process and tracking with implementation of new point of sale (POS) system.
Education
No Degree - Small Business Administration And Management
Florissant Valley Community College
St LouisHigh School Diploma -
Vashon High School
St Louis05.2011
Skills
- Postal Service and Product Expertise
- Active Listening
- Basic Maintenance
- Customer Transactions
- Mail and Packages
- Automated Mail Processing
- Handling and Sorting Mail
- Client Correspondence
- Patient Intakes
- Basic Mathematical Calculations
- Reading Comprehension
- Customer Satisfaction
Accomplishments
- Processed and sorted average of 11,000 pieces of mail per day.
- Supervised team of staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Updated and maintained company database to reflect current and accurate client records.
- Computer skills such as POS, Windows 7, Excel , Genesis etc.
Lashing
In my spare time I enjoy utilizing another area of my expertise, lashing.
I received my Certificate for Lash Technician October 2020
I apply false cosmetic eyelash treatments using adhesive glue made specifically for the health and care of each client.
Languages
English
Full Professional
Timeline
Mail Sorter
Epsilon
12.2021 - Current
Hospital Receptionist
Barnes Jewish Hospital I
06.2018 - 06.2020
Head Cashier Supervisor
Lowes Home Improvement
02.2015 - 12.2017
Assistant Retail Store Manager
Destination Maternity Corp
04.2012 - 12.2014
No Degree - Small Business Administration And Management
Florissant Valley Community College
High School Diploma -
Vashon High School
Similar Profiles
Aigul MukanovaAigul Mukanova
Senior Data Analyst at EpsilonSenior Data Analyst at Epsilon
Sherwin AmoraSherwin Amora
Wiper at EpsilonWiper at Epsilon
Sarah KingSarah King
Lead Account Manager at EpsilonLead Account Manager at Epsilon