Charla Banks Williams

• Act as the go to person for our customers by providing information regarding customer’s products and services, answering questions, and resolving any customer inquiries or concerns via phone, email, and/or chat
• Receive inbound calls or make outbound calls; identify and assess customers’ needs to exceed customer satisfaction at first point of contact
• Meet personal/customer service targets, KPIs, and call handling quotas based off program specifics
• Utilize computer and business software programs such as email, internet, chat tools, and CRMs to track customer interactions and notes
• Provide support to colleagues regarding customers' queries or complaints.
• Listened attentively to customer needs, clarified information, researched every issue and provided solutions in a timely manner.
• Adhered to all applicable laws, regulations and standards when providing services.

• Clean and maintain buildings/facilities

• Follows procedures for the use of chemical cleaners and power equipment

• Notify Manager concerning the need for minor or major repairs or additions to building operating systems

• Comply with all safety, security, compliance, and quality standards and procedures

• Clean and dust furniture, fixtures, floors, ceilings, walls, machines, and equipment

• Wipe and clean tabletops, chairs, and equipment in food areas

•Gather and empty trash Service, clean, and supply restrooms

• Prepared meals according to dietary requirements and assisted with feeding when necessary.
• Monitored vital signs including blood pressure, temperature and pulse rate.
• Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
• Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
• Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
• Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.