Charla Cwanek
Norman,OK
Summary
Pursuing a career in a business that utilizes teamwork, communication and creativity to grow and adapt with the times. One, in which, I can bring my organizational and analytical skills to the table with a strong team; to execute a positive environment that is successful and profitable.
Overview
17
17
years of professional experience
Work History
Inventory Control Analyst
Johnson Controls
03.2023 - Current
- Identify inventory inaccuracies with SAP, assistance from Cycle Count Team.
- Investigate root cause of stock adjustment requests submitted by Line Schedulers/Cycle Count Team of misplaced material, work with Department Managers to implement corrective actions to ensure same issues don’t occur with lost material.
- Utilize SAP with COGI, back flushing issues, Goods Receipts (blind/duplicates), etc. to clear systematic issues with inventory discrepancies, write in/out material after proper investigations/approvals to correct/match SAP with physical findings of parts.
- Coach Cycle Count Leadership on various ways to use SAP in helping find potential locations of missed material, how to correctly move parts/quantities correctly to maintain correct/current count/locations of material.
- Worked with different departments to keep inventory controlled according to established procedures.
- Checked work and purchase orders against actual materials and resolved variances.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing.
Quality Representative
Johnson Controls
08.2019 - 03.2023
- Present high bar, special data for various projects needed by Management, Supervisors and Quality Engineers.
- Analyzed quality and performance data to support operational decision-making. Report IPPM, Scrap, Testing data to plant (daily, weekly, monthly), utilizing DALS and SAP
- Return to Vendor (defective parts) process – daily rounds, blocking material in SAP, generate/close out Nonconforming Material Request” in Access Database, prep materials for shipping, monthly inventory balance with Material in database and blocked in SAP
- Examined products for imperfections and defects.
Customer Service Specialist (York National Accounts)
Johnson Controls
06.2016 - 08.2019
- Coordinate and communicate with Clients & Vendors on shipping and delivery of equipment
- Utilize Nextrend and SAP to enter quoted equipment from Sales Team
- Identify solutions for issues that occur with delivery delays, damaged equipment, out of stock inventory items.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Trained new personnel regarding company operations, policies and services.
Customer Service Specialist (Artificial Lift Services)
Schlumberger
01.2016 - 06.2019
- Coordinate orders (string of down-hole equipment) between Art Center and Sales Team. Work cohesively with other Art Centers to acquire items needed for quotes and assist them with parts needed.
- Obtain equipment/parts needed for fulfill quote (ordering parts, have equipment built, offering alternate equipment options) for Sales.
- Manage time with shop to get equipment prepped to go to field in allotted timeframe given from Sales Team. Set up shipping and ensure prompt delivery of quoted items to final destination.
- Investigated and resolved accounting, service and delivery concerns. Assist with yearly inventory (data entry in SAP, reconciling cycle counts, investigating missed items).
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Procurement Specialist (Well Services)
Schlumberger
01.2013 - 01.2016
- Coordinated catering and hotels for all of Central Division Frac Crews (up to 20 rooms per crew)
- Built relationships with vendors to negotiate ideal terms for purchases. Worked directly with hotel and catering owners for cost savings initiative
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Back up support for Artificial Lift Procurement Specialist
Event Coordinator
LSUS Continuing Education
01.2007 - 01.2011
- Coordinate and maintain all Continuing Education courses during semester from start to finish (scheduling, room reservations, instructors, course set up).
- Search for new course offerings, interview potential instructors and determine courses to be offered.
- Market courses (semester catalogs, social media).
- Negotiate instructor fees and course cost (maintain budgets to balance profit/loss for each course).
- Coordinate conferences and seminars for small to large groups (10-500 people), scheduling, room and equipment reservations, catering, marketing and registrations.
Education
Bachelor of Science - Business Management
Louisiana State University of Shreveport
Shreveport, LA01.2003
Skills
- Computer – Microsoft Office, Outlook, DALS, Maple, Nextrend, Converge, CPM Toolbox,
- SAP Understanding
- Data Gathering - Management
- Personnel training and evaluation
- Time management and prioritizing
- Coordinating and executing events
Timeline
Inventory Control Analyst
Johnson Controls
03.2023 - Current
Quality Representative
Johnson Controls
08.2019 - 03.2023
Customer Service Specialist (York National Accounts)
Johnson Controls
06.2016 - 08.2019
Customer Service Specialist (Artificial Lift Services)
Schlumberger
01.2016 - 06.2019
Procurement Specialist (Well Services)
Schlumberger
01.2013 - 01.2016
Event Coordinator
LSUS Continuing Education
01.2007 - 01.2011
Bachelor of Science - Business Management
Louisiana State University of Shreveport
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