Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Charla Duett

Tucson,United States

Summary

Passionate people leader with over 19 years of experience in delivering world class customer service and servant leadership. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Quality focused and skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Motivational leader, strategic planner, and analytical problem solver with demonstrated record of retail management success.

Overview

19
19
years of professional experience

Work History

Operations Manager

Starbucks
Tucson, AZ
05.2005 - Current
  • Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
  • Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
  • Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
  • Advised managers on best practices related to performance management processes.
  • Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Created detailed reports on the performance of individual departments within operations.

Education

Bachelor of Arts - Mass Communication And Media Studies

Arizona State University
05-2025

Skills

  • Microsoft Office expertise
  • Operational Efficiency
  • Retail Operations Management
  • Business Administration
  • Continuous improvements
  • Workflow Optimization
  • Project management abilities
  • Cross-functional communications

Accomplishments

  • Store Manager Trainer, developing a team of assistant managers, resulting in 6 individual promotions.
  • Planned a store opening for a remote location, executing the hiring, training and operational expectations.
  • Holds top performance for customer connection in Area 51, and top 10 performance for Region 12 consistently since 2015.

Timeline

Operations Manager

Starbucks
05.2005 - Current

Bachelor of Arts - Mass Communication And Media Studies

Arizona State University

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Charla Duett