Charla Hongerloot
McKinney,TX
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
19
19
years of professional experience
Work History
Food Service Manager
Aramark LLC
02.2012 - Current
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Addressed and resolved customer service issues to establish trust and increase satisfaction
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank
- Tracked food production levels, meal counts, and supply costs
- Oversaw food preparation and monitored safety protocols
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw training of more than 7 team members.
- Oversaw training of more than [Number] team members
Store Manager
Hollywood Video
11.2004 - 05.2011
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
High School Diploma -
Thompson Education Direct
Correspondence Course05.2004
Skills
- Production records
- Scheduling
- Recipes and menu planning
- Strategic planning
- Safe food handling
- Kitchen staff coordination
- Teamwork and Collaboration
Timeline
Food Service Manager
Aramark LLC
02.2012 - Current
Store Manager
Hollywood Video
11.2004 - 05.2011
High School Diploma -
Thompson Education Direct
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