Summary
Overview
Work History
Education
Skills
Phonenumbers
Timeline
Receptionist
Charla Moore

Charla Moore

Springfield,IL

Summary

MBA candidate and sales and marketing professional with the capacity to have an immediate impact on new Business revenue while increasing profitability. Experienced in all aspects of business formation, operation, finance, Marketing and management. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

19
19
years of professional experience

Work History

Sales Executive/Marketing Travel Agent

Self Employed Services
USA
02.2010 - Current
  • Solicit new and existing accounts to exceed revenue goals through telephone solicitation, outside sales calls, communication and site inspections (when required)
  • Prepare and deliver appropriate presentations on products/services
  • Write contracts and proposals following solicitation of clients to formally document agreements
  • Build and maintain relationships with key accounts
  • Prepare weekly, monthly, quarterly and annual reports as required
  • Achievement of sales activities and all objectives outlined in the annual sales plan
  • Develop and implement quarterly action plans utilizing strategies and long term goals based on market and competitive intelligence
  • Utilize computer software applications to effectively track, solicit, book, and follow up on accounts in a proactive manner.
  • Negotiate, close deals, and handle complaints or objections.
  • Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc.) To travelers.
  • Book transportation, make hotel reservations, and collect payment/fees.
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
  • Deal with occurring travel problems, complaints, or refund.
  • Outbound/Inbound Calls
  • Utilized CRM software to manage customer interactions and sales processes efficiently.

1099 Independent Contractor

ShiftSmart
05.2020 - 10.2024
  • Conduct surveys and collect data, using methods such as interviews, questionnaires, focus groups, market analysis surveys, public opinion polls, literature reviews, and file reviews.
  • Determine and specify details of survey projects, including sources of information, procedures to be used, and the design of survey instruments and materials.
  • Monitor and evaluate survey progress and performance, using sample disposition reports and response rate calculations.
  • Prepare and present summaries and analyses of survey data, including tables, graphs, and fact sheets that describe survey techniques and results.
  • Hire and train recruiters and data collectors.
  • Outbound/Inbound calls.
  • Created promotional materials, including flyers, brochures, and direct mail pieces.

Independent Contractor

Blue World Pools, Inc.
04.2019 - 08.2019
  • Negotiate/close deals and handle complaints or objections
  • Set up meetings with potential clients and listen to their wishes and concerns
  • Prepare and deliver appropriate presentations on products and services
  • Create frequent reviews and reports with sales and financial data
  • Ensure the availability of stock for sales and demonstrations
  • Knowledge of contract forms

Tier 1 Support/Sales Manager

Marketing Alternatives Inc.
12.2009 - 01.2019
  • Calculate charges, inventory, pricing quotes, accounting, and process billing accounts or payments
  • Manage team members; present meetings, train new employees, and provide staffing
  • Resolve customer inquiries via the telephone and adhere to internal policies and procedures as well as utilize working knowledge of the client(s)’ products and/or services to meet department productivity and quality standards
  • Assist a team of Support Agents with technical issues and fraud management
  • Set and manage performance standards, and continuously monitor and improve team performance
  • Work cross-functionally between departments to identify and champion new initiatives, product enhancements and program changes
  • Manage a team of service groups to meet service levels and ensure client and fulfillment partner satisfaction
  • Manage multiple projects and clients simultaneously while meeting tight deadlines and scope control requirements

Test Scheduler

PSI
Las Vegas, USA
09.2018 - 12.2018
  • Call CenterCoordinate with examinee to determine languages needed to test in, availability dates and any other pertinent information need for scheduling
  • Confirm testing dates with examinee when tests are scheduled
  • Maintain testing database/schedule
  • Enter examinee into the database
  • Pull queries weekly
  • Update schedule as required (additional testing confirmed, no shows, missed, or cancelled)
  • Maintain DLPT and OPI test type capabilities data with current vendor availability
  • Developed EXCEL spreadsheets and manipulate data to maintain and provide testing schedule on a daily basis

Field Manager Canvasser

Field Work
Las Vegas, USA
05.2018 - 09.2018
  • Engaged and educated public of HRC's political campaign
  • Supervised 1-3 canvassers throughout a five hour shift by ensuring their completion of duties and encouraging their efforts and mindset
  • Conducted trainings for new and fellow canvassers to ensure success when interacting with public
  • Recruited new canvassers

Supervisor Trainer

Lincoln Land Community College
Springfield, USA
08.2016 - 04.2018
  • Trained new employees
  • Helped the employees get acclimated to their new workplace and guided them through process of completing forms related to employment
  • Introduced employees to the company’s policies, procedures and personnel
  • Described the job duties, assigned tasks, and cashier

Financial Loan Document Specialist

Illinois National Bank
Springfield, USA
03.2012 - 04.2016
  • Provide assistance to all existing and new clients and assist to resolve all issues
  • Administer processing and closing of all loan products and evaluate all orders and prepare all required loan documents
  • Provided adequate controls to safeguard customer and company financial information
  • Evaluate all employment details and assist all internal and external customers to prepare loan documents and manage all correspondence with customers

Document Scanner/Administrative Assistant

Illinois Board of Election
Springfield, USA
01.2014 - 03.2016
  • Faxing, filing, printing, photocopying, and other clerical or administrative responsibilities
  • (Transferred words and numerical data into spreadsheets and databases)
  • Prepares daily audit reports for all voter registration categories (walk-in, mail-in, electronic) and trains part-time staff to perform audits of new and existing data
  • Imports electronic voter registration data file from Secretary of State Division of Elections; initiates merge of registration data with Laser Fischer images and verify output
  • Creates and issues photo voter identification cards to eligible voters
  • Prepares reports to the Elections Division of the Secretary of State monthly as to number of photo voter identification cards issued
  • Receives and audits payroll timesheets; prepares and enters payroll
  • Processes purchase requisitions/orders and invoices, verifies adequate budget funding prior to processing and requests budget amendment as necessary
  • (Maintains paper and electronic files for active and deleted voter

Property Manager

River West Apartments
Peoria, USA
01.2006 - 02.2012
  • Implement marketing initiatives to achieve occupancy goals
  • Advertise and fill vacancies
  • Process applications and follow up with applicants
  • Promote and show properties to prospective tenants
  • Interview, qualify and place tenants
  • Maintain updated availability reports
  • Complete all required paperwork for new tenants
  • Collect security deposits
  • Ensure the premises is ready for new occupants
  • Ensure compliance with relevant laws and regulations
  • Check and pay invoices/control all personnel and resources to ensure property objectives met
  • Investigate and resolve resident complaints and concerns in a timely and efficient manner
  • Maintain timely communications with residents and tenants
  • Monitor and complete maintenance and repairs timorously and cost-effectively

Inside Delivery Scheduler

TESLA
Las Vegas, USA
12.2018
  • Call Center-Create and maintain schedules
  • Use workers and resources in the most effective manner
  • Provide quick responses to production issues
  • Identify problems and help improve processes
  • Use software (Excel) to generate reports and schedules
  • Ensure that company deadlines are met

Education

Fitness Trainer/Management -

INERNATIONAL SPORTS SCIENCES ASSOCIATION (ISSA)
09.2024

Master of Business Administration - Marketing/Sales

Saint Leo University
Saint Leo, FL
01.2021

Bachelor Degree - Business Administration

Kaplan University
Fort Lauderdale, FL
01.2011

Associate Degree - Criminal Justice

Anthem College
Phoenix, AZ
01.2008

Skills

  • Business Development
  • Accounting
  • Billing
  • Planning
  • Event Planning
  • SEO
  • SEM
  • Marketing
  • Recruiting
  • Customer Services
  • Leadership
  • Microsoft Office Suite
  • WordPress
  • Social Media Campaigns
  • Appointment Setter
  • Production Schedule
  • Collections
  • QuickBooks
  • Bookkeeping
  • Salesforce
  • Upselling strategies
  • Data Analysis
  • Schedule Coordination
  • Sales follow-up
  • Sales Presentations
  • Proficient in [Project management software]
  • Sales strategy
  • Lead Generation
  • Sales expertise
  • Sales Team Leadership
  • Order Management
  • Project Management
  • Managed budgets
  • Public Speaking
  • Service promotions
  • Sales Enablement
  • Exceeds sales goals
  • Upselling expertise
  • Email campaigns

Phonenumbers

(217)971-7187, (217)528-1361

Timeline

1099 Independent Contractor

ShiftSmart
05.2020 - 10.2024

Independent Contractor

Blue World Pools, Inc.
04.2019 - 08.2019

Inside Delivery Scheduler

TESLA
12.2018

Test Scheduler

PSI
09.2018 - 12.2018

Field Manager Canvasser

Field Work
05.2018 - 09.2018

Supervisor Trainer

Lincoln Land Community College
08.2016 - 04.2018

Document Scanner/Administrative Assistant

Illinois Board of Election
01.2014 - 03.2016

Financial Loan Document Specialist

Illinois National Bank
03.2012 - 04.2016

Sales Executive/Marketing Travel Agent

Self Employed Services
02.2010 - Current

Tier 1 Support/Sales Manager

Marketing Alternatives Inc.
12.2009 - 01.2019

Property Manager

River West Apartments
01.2006 - 02.2012

Fitness Trainer/Management -

INERNATIONAL SPORTS SCIENCES ASSOCIATION (ISSA)

Master of Business Administration - Marketing/Sales

Saint Leo University

Bachelor Degree - Business Administration

Kaplan University

Associate Degree - Criminal Justice

Anthem College

Similar Profiles

CREATE PROFILE
Charla Moore