Charla Ross

• Maintained a high level of situational awareness, enabling quick response to potential issues.
• Engaged in casual conversations with individuals to assess and analyze behaviors.
• Conducted vehicle inspections throughout entire trip and reported any issues.
• Discretely observed behavior and demeanor of detainees and staff to screen for suspicious actions.
• Demonstrated adaptability and flexibility by rotating between various security functions as needed.
• Completed detailed reports documenting incidents, suspicious activities, or violations within the transportation facility.
• Supported fellow officers in managing conflicts or disruptions that arose within the transportation facility, swiftly restoring order.
• Managed access control points strategically located throughout the transportation facility, limiting unauthorized entry.
• Maintained high standards of professionalism and customer service, resolving detainee concerns with empathy and patience.
• Assisted in training of new hires, sharing knowledge and best practices for security screening.
• Conducted thorough body searches to ensure passenger safety, maintaining respectful and professional demeanor.

• Completed on-time deliveries by choosing best and most efficient routes.
• Drove truck in urban and rural areas to expertly make high volume of deliveries.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Kept detailed records of deliveries and money received from customers.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
• Identified mechanical issues, completed basic repairs and reported serious concerns to management.
• Increased territory sales by building strong relationships with key clients and identifying new business opportunities.

• Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
• Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
• Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
• Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.

Provided customer support for U-Haul products and services to optimize user experience.

Utilized U-Scan technology for efficient rental management and inventory control.

Prepared trucks and trailers for customer use through moving and connecting processes.

Executed cleaning, maintenance, and wiring repairs on equipment to guarantee safety and reliability.

Completed online courses via U-Haul University to enhance product knowledge.

• Provided excellent customer service by addressing client inquiries promptly and professionally.
• Maintained a safe work environment by adhering to industry regulations and company safety protocols during all inspections and treatments.
• Enhanced team productivity by collaborating with colleagues to share knowledge, resources, and best practices.
• Expanded business clientele by participating in local networking events, trade shows, and referral programs.
• Participated in ongoing training opportunities, enhancing expertise in various aspects of the pest control industry.
• Increased customer retention rates through exceptional communication skills and timely responsiveness to inquiries or concerns.
• Exceeded sales goals regularly, up-selling additional services while maintaining a focus on meeting client needs.
• Provided clients with detailed reports on their properties'' pest issues, recommending appropriate solutions for long-term control.
• Reduced callbacks by devising customized pest control plans tailored to each client''s specific needs.
• Assisted in the development of new service offerings, researching innovative techniques and staying current on industry trends.
• Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
• Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
• Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
• Became certified as a structural pest control technician in general pest control, commercial vertebrate control, termite control,WDIR certified, and Master Termite training.