Charla Weaver
Mechanicsburg,PA
Summary
Respectful Clinical Manager with extensive knowledge of health care administration and clinical philosophy. Familiar with fiscal management systems and human resource management. Talented at maintaining and developing effective relationships with staff, patients and senior management. Excellent supervisory skills and performance working under pressure.
Overview
4
4
years of professional experience
Work History
Home Therapy Clinical Manager II
Fresenius Medical Care NA
08.2021 - Current
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Implemented new policies and educated staff on changes.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Oversaw overall operation of nursing services and patient care.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Selected, promoted and terminated staff members.
- Handled job duties for staff members which were unavailable or out of office.
- Communicated with patients, asked appropriate questions and employed active listening to determine best care.
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
- Identified nurses' and staff training needs and devised training programs to close gaps.
- Participated in nursing research and evidence-based clinical audits and leveraged data to improve research-based methodologies within clinical areas.
- Reviewed operational policies and recommended solutions and change to medical director.
- Monitored all phone calls and scheduled appointments.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Managed daily operations of 5-person clinic supporting approximately 75 patients per week
Case Manager
UPMC Carlisle
08.2020 - 08.2021
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
Nurse Unit Manager
Falling Spring Nursing And Rehabilitation
08.2019 - 08.2020
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Directed patient discharge procedures to provide departing patients with needed aftercare and avoid readmissions.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Established and continuously optimized unit schedules and individual work assignments.
- Reviewed patient transfer records routinely to verify patients received appropriate levels of care.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Monitored patient reactions after administering medications and IV therapies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Educated family members and caregivers on patient care instructions.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Recorded details regarding therapies to keep patient charts updated.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Managed patients recovering from medical or surgical procedures.
Education
Bachelor of Science - Nursing
University of Phoenix
Tempe, AZ03.2014
Skills
- Appointment Scheduling
- Patient Education
- Resource Management
- Clinical Quality Improvement
- Critical Thinking
- Patient Health Education
- Case Management
- Quality Assurance Process Optimization
- Records Management
- Patient Care
- Quality Control Analysis
- Continuous Improvements
- Unit Leadership
- Nursing Protocols
- Reimbursement Tracking
- Quality Control
- Clinical Instruction
- Time Management
- Compliance with Regulatory Guidelines
Accomplishments
- Managed care for over 75 patients.
- Achieved Care Champion Award through effectively helping with Service Excellence.
Timeline
Home Therapy Clinical Manager II
Fresenius Medical Care NA
08.2021 - Current
Case Manager
UPMC Carlisle
08.2020 - 08.2021
Nurse Unit Manager
Falling Spring Nursing And Rehabilitation
08.2019 - 08.2020
Bachelor of Science - Nursing
University of Phoenix
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