Charlae Matthews
Hagerstown
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and provide support. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
Work History
Nursing Assistant
Messiah Lifeways
Mechanicsburg
04.2024 - 01.2026
- Maintain detailed records of residents' health, activities, and progress to ensure accurate communication within the care team.
- Assist residents with daily living activities, ensuring their comfort and dignity.
- Provide emotional support to residents and their families, fostering a warm and supportive environment.
Homemaker
Self Employed Services
Harrisburg
09.2022 - 04.2024
- Managed household budgets and expenses effectively for family needs.
- Organized and coordinated daily schedules and activities for family members.
- Prepared nutritious meals and planned weekly menus to promote healthy eating
- Stay at home mom
Pharmacy Technician
Walgreens
Hagerstown
09.2021 - 09.2022
- Performed administrative duties such as filing documents, answering phones, scheduling appointments and handling customer inquiries.
- Answered incoming calls, addressing inquiries from customers and healthcare providers to ensure clear communication and service.
- Processed insurance claims and payments for medications, ensuring accuracy and compliance to facilitate patient access to necessary prescriptions.
Data Entry Keyer
Merkle Response Management Group
08.2019 - 09.2021
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Developed departmental objectives, budget, policies, procedures and strategies.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved them in database to keep records of essential organizational information.
Jewelry Sales Associate
Belk
03.2017 - 08.2019
- Proficiently operated POS system to process payments and track sales.
- Responded promptly to customer inquiries via phone or email regarding product availability and pricing.
- Greeted customers, helped locate merchandise and suggested suitable options.
Sales Associate
Target
05.2018 - 08.2019
- Tracked customer data and created sales reports, using data to identify opportunities and improve sales.
- Tracked customer data and created sales reports to identify opportunities for increasing sales.
- Answered customer questions on sizing, accessories, and proper care to enhance customer satisfaction.
Education
Pharmacy Tech certification -
Walgreens University
Hagerstown, Maryland 09.2021 - 11.2021
High School Diploma -
South Hagerstown High School
Hagerstown, MarylandSkills
- Patient care protocols
- Patient assessments
- Patient safety
- Clinical judgment
- Patient communication
- Patient documentation
- Patient charting
- ADL support
- Health data management
- Insurance verification
- Medical terminology
- Task prioritization
- Multitasking
- Problem solving
- Interdisciplinary collaboration
- Typing
- Database administration
Timeline
Nursing Assistant
Messiah Lifeways
04.2024 - 01.2026
Homemaker
Self Employed Services
09.2022 - 04.2024
Pharmacy Tech certification -
Walgreens University
09.2021 - 11.2021
Pharmacy Technician
Walgreens
09.2021 - 09.2022
Data Entry Keyer
Merkle Response Management Group
08.2019 - 09.2021
Sales Associate
Target
05.2018 - 08.2019
Jewelry Sales Associate
Belk
03.2017 - 08.2019
High School Diploma -
South Hagerstown High School