Charlana Dickens
Melvindale,MI
Summary
Honest, great listener with seven years customer service experience in various environments Enthusiastic, quick learner, Trained incoming new hires Motivated self-starter, works well under minimal supervision Previous sales experience, recognized for selling the most donations Possess a valid Chauffeur Driver's License with a good standing record Customer Service focused, works well with the public, always willing to go the extra mile CPL Trained and License
Overview
18
18
years of professional experience
Work History
Parcel Assistant Seasonal
FedEx Smart Post
10.2014 - 12.2014
- The primary responsibility of the Parcel Assistant is to move packages throughout the facility
- Incumbent will be required to safely perform assigned tasks while meeting predetermined standards
- In this flexible position, the incumbent will rotate into several areas to perform tasks including loading, unloading, palletizing, scanning, quality assurance assessment
Customer Agent
Community Work Opportunity Quest Inc.
02.2013 - 12.2014
- Support customers emotional and social development, encouraging understanding of others and positive self-concepts
- Assist customers with various activities including woods crafts, writing, reading and job coaching
- Assist customers in daily activities
- Observe and monitor customers maintain a safe work environment
- Keep records of daily activities and provide progress reports
Juvenile Detention Specialist
The Charter of Wayne County
06.2024 - Current
- Collaborated with multidisciplinary teams to develop individualized plans for each detainee''s rehabilitation process.
- Maintained a secure environment with diligent supervision of daily activities both inside and outside the detention center.
- Increased community involvement by coordinating volunteer opportunities for juvenile detainees to complete required service hours.
- Enhanced staff training programs by participating in ongoing professional development opportunities to stay current on industry best practices and policies.
Juvenile Detention Specialist
New Image Protective Services
02.2024 - 06.2024
- Provided guidance and support for detainees, helping them navigate through personal and legal challenges.
- Promoted positive behavior change by facilitating group therapy sessions addressing anger management, substance abuse, and life skills development.
- Facilitated successful transfers between facilities by maintaining thorough documentation and communication with receiving staff, ensuring a smooth transition for juvenile detainees.
- Contributed to successful reintegration into society by developing post-release plans that included housing assistance, job placement, and ongoing counseling services.
- Enhanced safety and security by implementing strict protocols and daily routine checks in the detention facility.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Completed incident reports when disorder or violence occurs.
- Observed and recorded mental and physical health of each juvenile offender.
- Conducted thorough intake assessments for new arrivals, gathering vital information to inform case management decisions moving forward.
- Reduced incidents of violence by conducting conflict resolution sessions among juvenile detainees.
- Prevented potential safety hazards by regularly inspecting living quarters, recreational areas, and common spaces within the facility for cleanliness and compliance with established standards.
- Enhanced staff training programs by participating in ongoing professional development opportunities to stay current on industry best practices and policies.
- Strengthened family bonds through supervised visitations, allowing juveniles to maintain connections with their loved ones during their stay at the detention center.
- Supported the wellbeing of detainees by coordinating with healthcare professionals to ensure timely access to medical care and treatment.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Supervised 10 inmates during mealtime and recreational time.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Conducted security checks of inmates and living areas.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
Security Officer/Shift Supervisor
Securitas Security Services
04.2023 - 03.2024
- Manage employees, assign tasks and duties, and oversee the performances of those during each work shift
- Address customer and employees' complaints
- Train and coach new employees
- Resolve workplace disputes
- Monitoring camera systems
- Badge creation
- Screening
- Control of x-ray machine
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Security Officer
DK Security Services
10.2022 - 02.2024
- Monitor Cameras Systems and Alarms
- Answers questions and assists guests and employees
- Patrolled the facility on foot and vehicle
- Ensure the facility is provided with high quality security services to protect people and property
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Security Officer
Allied Universal Security Services
12.2014 - 01.2022
- Ensure the facility is provided with high quality security services to protect people and property
- Build, improve and maintain effective relationships with both client employees and guests
- Answers questions and assists guest and employees
- Flexible to changing environment; adapt well to different situations
- Patrolled the facility on foot and vehicle
- Answer incoming calls, greets guest and employees
- Monitor Cameras Systems and Alarms
Delivery Driver
FedEx Home Delivery
05.2017 - 01.2020
- Load and unload vehicles, sort packages, and provide efficient delivery and pick-up of packages; to check shipments for conformance to FedEx features of service; to provide related customer service functions
- Accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and missorts
- Determines legality of packages including special requirements for dangerous goods and international shipments; separates packages by service type and destination, in accordance with established procedures
- Scans packages according to prescribed procedures; demonstrates proficiency in features of service and equipment
- Ensures customers have adequate supply of FedEx materials for shipping
Crew Member Cashier
McDonalds
01.2007 - 01.2015
- Accept payment from customers, and make changes as necessary
- Request and record customer orders, and compute bills using cash registers
- Clean and organize kitchen and dining areas
- Communicate with customers regarding orders, comments and complaints
- Prepared food and served food to incoming customers
Personal Care Attendant
All Valley Home Care
03.2014 - 10.2014
- Maintain records of patient care, condition, progress or problems to report and discuss observations with supervisor and case Manager
- Provide patients with help moving in and out of bed, baths, wheelchairs, or automobiles and with dressing, grooming
- Care for patients by changing bed linens, washing and drying laundry
- Gave assistants with personal care
- Plan, purchase, prepare and serve meals to patients according to diet guidelines
Education
Diploma - General Studies
Frank Cody High School
Detroit, MI06.2006
Certificate - Correctional Studies
Baker College
Allen Park, MI06.2017
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV monitoring
- Detail-oriented
- Superior customer service
- Emergency response
- Access control
- Patrol operations
- Relationship building and management
- Security screenings
- Conflict de-escalation
- Conflict resolution techniques
- Access control management
- Security equipment operation
- Metal detector operation
- Personnel screening
- Weapons training
- Alarm monitoring
Accomplishments
- Successfully completed two-week security training program.
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Juvenile Detention Specialist
The Charter of Wayne County
06.2024 - Current
Juvenile Detention Specialist
New Image Protective Services
02.2024 - 06.2024
Security Officer/Shift Supervisor
Securitas Security Services
04.2023 - 03.2024
Security Officer
DK Security Services
10.2022 - 02.2024
Delivery Driver
FedEx Home Delivery
05.2017 - 01.2020
Security Officer
Allied Universal Security Services
12.2014 - 01.2022
Parcel Assistant Seasonal
FedEx Smart Post
10.2014 - 12.2014
Personal Care Attendant
All Valley Home Care
03.2014 - 10.2014
Customer Agent
Community Work Opportunity Quest Inc.
02.2013 - 12.2014
Crew Member Cashier
McDonalds
01.2007 - 01.2015
Certificate - Correctional Studies
Baker College
Diploma - General Studies
Frank Cody High School
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