Charlande Delva
West Palm Beach,FL
Summary
Proven leader and efficient truck driver with a track record of maintaining safety and enhancing productivity. At Wingstop, spearheaded strategies that consistently exceeded revenue targets while fostering high employee satisfaction. Skilled in GPS route planning and customer relations, demonstrating adaptability and a strong work ethic. Achieved a clean driving record, underscoring commitment to excellence and safety.
Overview
11
11
years of professional experience
Work History
Truck Driver
Task Cooperation
Illinois City, IL
04.2023 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
General Manager
Wingstop
968 Northlake Blvd West Palm Beach Florida 33403
05.2020 - 04.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Cashier
7-eleven
7000 Pga Blvd Palm Beach Garden 33418
03.2019 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Identified and resolved discrepancies and errors in customer accounts.
Cashier Team Lead
Bravo Supermarket
1206 S Dixie Highway Lake Worth Florida 33462
05.2013 - 02.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Monitored areas for security issues and safety hazards.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Educated employees on register use, merchandising, and customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Maintained stock to meet expected customer demand.
- Facilitated and logged store opening, closing, and shift changes.
- Resolved escalated customer disputes with special actions such as discounts.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Patient Technician Care/ Phlebotomist /EKG
Medical Training of West Palm Beach
4152 W Bleu Heron Rivera Beach Fl 3340405.2019
English
Chuck Shaw Technical Education
4260 West Gate Avenue West Palm Beach Florida 3305.2018
Medical Assisting
Paramount Training Services
4152 W Bleu Heron Blvd Ste 108 Rivera Beach Flor 404.2018
High School -
Collège Classique
Haïti Saint Marc06.2013
Skills
- Safe Driving
- Strong Work Ethic
- Self-motivation and discipline
- Safe Driving Practices
- Transportation safety
- Class A Commercial Driver's License
- Commercial driving
- Vehicle inspections
- DOT Compliance
- Vehicle inspection abilities
- Long-haul driving
- Load security
- Route Planning
- GPS and route planning
- Vehicle Maintenance
- Inclement weather driving
- Route Management
- Equipment Operation
- Materials Transport
- Flexible schedule availability
- Load securing proficiency
- Defensive Driving Techniques
- Clean MVR
- Delivery Scheduling
- Logistics Planning
- Hazardous Materials Handling
- Cargo Handling
- Route logs
- Tractor-trailer driving specialist
- Fuel efficiency maximization
- Heavy haul expert
- Trailer maintenance
- GPS navigation mastery
- Document Management
- Shipping and packaging
- Hazardous Materials Endorsement
- Order picking and processing
- Emergency response readiness
- Vehicle systems
- Cross-docking experience
- Lift up to Number pounds
- Truck Driving
- Attention to Detail
- Vehicle Inspection
- Load Inspection
- Tractor-Trailer Operation
- Map Reading
- Customer Relations
- Trailer Coupling and Uncoupling
- Class A license
- Adaptability and Flexibility
- Dependable and Cooperative
- Delivery Documentation
- GPS mapping
- Assisting customers
- Visual Inspection
- Preventive Maintenance
- Heavy Lifting
- Documentation skills
- Document Verification
- Valid Type driver's license with Type endorsement
- State and Federal Regulations
- Cargo Security
- GPS Applications
- Safety and Emergency Equipment
- Delivery Instructions Verification
- Vehicle Service Documentation
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Spanish
Professional Working
Timeline
Truck Driver
Task Cooperation
04.2023 - Current
General Manager
Wingstop
05.2020 - 04.2022
Cashier
7-eleven
03.2019 - 06.2021
Cashier Team Lead
Bravo Supermarket
05.2013 - 02.2019
Patient Technician Care/ Phlebotomist /EKG
Medical Training of West Palm Beach
English
Chuck Shaw Technical Education
Medical Assisting
Paramount Training Services
High School -
Collège Classique