Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Charlande Joseph-Durosier

Lithia,FL

Summary

Compassionate Home Health Aide (HHA) with relevant experience in providing personal care, administering medication, and maintaining clean living spaces for patients. Strengths include strong interpersonal skills, keen observation ability to monitor patient condition, and adeptness at record keeping for doctors' reviews. Past work has demonstrated significant impact through effective communication with other healthcare professionals and fostering a comfortable environment for patients.

Multi-talented loan processing professional versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature.

Overview

15
15
years of professional experience
1
1
Certification

Work History

CNA/HHA

Interim
Orlando, USA
10.2016 - Current
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Monitored food intake and output as directed by nursing staff.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Assisted residents in preparing for activities and social programs.

Customer Service Representative/Loan Officer Assistant

Angel Mortgage Services
01.2016 - 01.2020
  • Use telephones to reach out to customers and verify account information
  • Resolve customer complaints via phone, email, mail, or social media
  • Greet customers warmly and ascertain problem or reason for calling
  • Profound ability to communicate well with managers and co-workers
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Answer questions about warranties or terms of sale
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Read from scripts
  • Handle changes in policies or renewals
  • Skilled in MS Office Suite including Excel spreadsheets and databases
  • Offered friendly and efficient service to all customers, handled challenging situations with ease
  • Recommended loan approvals and denials based on customer loan application reviews

HHA

Interim
Tallahassee, FL
12.2013 - 01.2016
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Administered prescribed medications and treatments according to physician instructions.
  • Transported clients to medical appointments or other destinations as needed.
  • Gave assistance with ambulation using proper body mechanics techniques when necessary.
  • Encouraged patients to maintain independence while helping them complete tasks they are unable to do alone.
  • Changed bed linens regularly ensuring a clean environment for the client at all times.

HHA

Private Duty
Bradenton, FL
01.2010 - 11.2013
  • Demonstrated ability to assist clients with activities of daily living so that they can work independently in their homes
  • Well versed in light housekeeping and meal preparation
  • A self-directed individual who can work with little or no direct supervision
  • Recognized for taking proper measures for client safety and comfort
  • Demonstrated tact, patience, and excellent personal hygiene
  • Able to create detailed and accurate written reports and provide the same to the agency
  • Special talent for assisting clients with transportation and ambulation.
  • Ability to read and follow written instructions, and care documents.
  • Hands-on experience in the submission of clinical records, visit notes, and time summaries.
  • Excellent patient care and customer service skills.
  • Proven ability to communicate clinical information in an accurate, friendly manner.
  • Provided companionship services to patients in their homes, including reading aloud, playing board games and engaging in conversation.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Organized client's personal items for easy access during daily activities.
  • Transported clients to medical appointments or other destinations as needed.
  • Performed light housekeeping duties such as laundry, vacuuming and dusting.
  • Administered prescribed medications and treatments according to physician instructions.
  • Changed bed linens regularly ensuring a clean environment for the client at all times.
  • Prepared meals according to dietary requirements and preferences of the client.
  • Provided emotional support and encouragement to clients who were ill or had disabilities.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted clients with proper exercises and rehabilitation.

Education

Bachelor of Science - Nursing

Western Governors University
Salt Lake City, UT
06-2026

Associate of Arts - General Studies

Tallahassee Community College
Tallahassee, FL
12-2015

Certificate - CNA

Private School
Bradenton
01-2010

Skills

  • Dressing assistance
  • Patient care
  • Adaptability
  • Clear Communication
  • Self-control
  • Patience
  • Basic life support
  • Problem-solving
  • Persuasive speaking skills
  • Ability to use positive language
  • Multitasking
  • Multilingual (Creole and French)
  • Technical skills: gathering client data
  • Calyx Point
  • Encompass
  • Sift skills active listening
  • Problem solving

Certification

  • CPR
  • CNA

References

  • Ike Darius, Owner/Manager of Angel Mortgage Services/Financial Mortgage Broker, 407-674-7753
  • Nancy Durand, Document Specialist, 954-850-3893

Timeline

CNA/HHA

Interim
10.2016 - Current

Customer Service Representative/Loan Officer Assistant

Angel Mortgage Services
01.2016 - 01.2020

HHA

Interim
12.2013 - 01.2016

HHA

Private Duty
01.2010 - 11.2013

Bachelor of Science - Nursing

Western Governors University

Associate of Arts - General Studies

Tallahassee Community College

Certificate - CNA

Private School

Similar Profiles

CREATE PROFILE
Charlande Joseph-Durosier