CHARLAYNA PROCTOR
Administrative Assistant/ Customer Service
MATTHEWS,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Eligibility Specialist I
Mecklenburg County Dept of Social Services
2023.08 - 2024.05
- Responds to inquiries from clients and citizens regarding benefits, application process, and/or program eligibility; provides information and assistance
- Compute and authorize amounts of assistance for programs
- Explains program requirements and options and advise or refer client to other programs or services as appropriate
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Gathers and reviews household income, financial resources, and residency data; computes budget
- Reviews declaration forms and other application forms; verifies this information through telephone calls and correspondence with local government representatives, employers, attorneys, neighbors and other similar contacts.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
Front Desk Coordinator
Ambassador Personnel
2022.08 - 2023.06
- Responsible for managing the applicant and candidate new hire process flow activities in the branch
- Document uploads, background check processing, E-Verify, employee pay enrollment and cancellation tasks
- Leverages the Microsoft Office Suite of tools to provide timely customer service communication, follow-up, and task organization in support of front desk engagements, inquiries, and problem-solving circumstances
- Apply time management, customer service and communication techniques in an organized manner to address in-person and phone inquiries from customers
- Diligent in multi-tasking and setting priorities to meet deadlines.
Customer Service Specialist
RSC BIO SOLUTIONS
2019.11 - 2022.07
- Provided a variety of administrative functions in the areas of research, analysis, and other information gathering to ensure accuracy of data processing submissions
- As the Subject Matter Expert, processed and confirmed orders and populated the appropriate Applications and Products in Data Processing (SAP) accurately and timely
- Efficiently and efficiently managed and resolved large incoming customer service requests daily
- Served as the authority for all scheduling and tracking of daily shipments for the organization and responded to interdepartmental inquiries
- Reviewed and screened incoming telephone calls and disseminated information to appropriate subject matter experts, while also using good judgement to redirected calls.
Customer Service Representative
BLUMENTHAL BRANS INTEGRATED
2018.11 - 2019.10
- Efficiently managed and confirmed multiple volumes of customer orders with high levels of accuracy
- Tracked customer orders to ensure on time deliveries were completed
- Documented deficiency lessons learned, for continuous improvement of tracking processes and presented findings to supervisors and managers
- Executed customer return resolutions with the highest levels of customer service and cohesive satisfaction experiences for the customer
- Promptly handled various customer inquiries and issue resolution incidents, with a mindfulness of exceeding customer expectations.
Payroll and Benefits Administrator
JOERNS HEALTHCARE
2018.02 - 2018.06
- Performed administrative duties essential to running a variety of office functions and operations
- Support employee payroll processing and commissions for multi-state/multi- FEIN’s
- Developed child support orders and tax levies including coordinating the analysis and information accuracy verifications prior to submission
- Provided Interrogatories to the state as needed or requested and all terminated employee requests accurately and efficiently
- Provided continuous tax information and direct deposit account information accuracy activities.
Education
High School Diploma -
Sayreville War Memorial High School
Parlin, NJSkills
- Experienced in Customer Service/Specialist and Administrative Assistant Competencies
- Office Management Tasking, Scheduling and Budgeting
- Proficient in Microsoft Office Suite: Word, Excel, Outlook, Access, PowerPoint, Edge
- Strong Verbal, and Written Communication Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Eligibility Specialist I
Mecklenburg County Dept of Social Services
2023.08 - 2024.05
Front Desk Coordinator
Ambassador Personnel
2022.08 - 2023.06
Customer Service Specialist
RSC BIO SOLUTIONS
2019.11 - 2022.07
Customer Service Representative
BLUMENTHAL BRANS INTEGRATED
2018.11 - 2019.10
Payroll and Benefits Administrator
JOERNS HEALTHCARE
2018.02 - 2018.06
High School Diploma -
Sayreville War Memorial High School
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