Summary
Overview
Work History
Education
Skills
Timeline
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Charldon Pedro

Pasadena,CA

Summary

Forward-thinking Co-Manager with proven history of leadership, planning and problem solving. Adept collaboration with Owner and Director of Operations to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs.

Overview

11
11
years of professional experience

Work History

Assistant Manager

The Goodfeet Store
Woodland Hills, CA
05.2024 - 11.2024
  • Managed client service inquiries and complaints in a timely manner.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Recruited and trained new employees to meet job requirements.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Produced thorough, accurate and timely reports of project activities.
  • Coordinated with vendors to ensure a smooth flow of operations.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Identified customer needs by asking questions and advising on best solutions.

Operations Manager

New Balance Athletic Shoe
Pasadena, CA
04.2022 - 05.2024
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Created corrective actions based on adverse KPI trends.
  • Anticipated and tracked operational and tactical risks to provide strategic solutions.
  • Responded to information requests from superiors, providing specific documentation.
  • Supported accident investigations and prepared related paperwork.
  • Enforced federal, state, local and company rules for safety and operations.
  • Controlled departmental facilities use and approved requests for repairs or improvements.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.

Co-Manager

New Balance Athletic Shoe
Pasadena, CA
08.2014 - 05.2024
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Completed inventory audits to identify losses and project demand.
  • Conducted job interviews, Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Evaluated clients and identified problematic areas and provided appropriate footwear solutions.
  • Custom made orthotics by digitally and topographically analyzing our clients foot structure, milling blocks of EVA for the orthotic's base and fabricating the top layer of the orthotic by hand to best match the support, comfort and function of our clients needs on an individual basis.

Sales Associate

Luxottica
Pasadena, CA
06.2017 - 03.2019
  • Arranged new merchandise with signage and appealing displays to encourage client sales and move overstock items.
  • Sold various products by detailing unique features and educating customers on proper application.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Built trusting relationships with clients by making personal connections.
  • Negotiated and closed deals with minimal oversight.
  • Processed orders through company system and coordinated product deliveries.
  • Offered product and service consultations and employed cross-selling techniques.

Tutorial Teacher

Community Works
Pasadena, CA
11.2013 - 05.2014
  • Provided one-on-one and group tutoring instruction for over 20 students.
  • Enabled students to improve reading and writing skills through effective teaching of comprehension tactics.
  • Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
  • Worked closely with students in grades 2 through 12, helping to develop math and essay writing skills.
  • Met with parents and guardians on regular basis to deliver progress reports and discuss areas for further improvement.
  • Provided test preparation support for routine, standardized and college entrance examinations.
  • Liaised with other education professionals to tailor tutoring sessions around exam preparation and strategies.
  • Offered students personalized educational, behavioral and emotional support.
  • Developed strategies to improve student self-sufficiency to impact study skills and learning outcomes.
  • Read class materials and topics to prepare for tutoring sessions.
  • Helped each student build strong study habits and use effective learning strategies.
  • Answered email message and telephone calls to provide quick assistance.
  • Completed required paperwork and submitted records to monitor progress.
  • Consistently provided motivation and direction for students and gave feedback when needed.
  • Communicated with students, guardians, peers and school administrators to foster strong relationships.

Education

High School Diploma -

Pasadena High School
Pasadena, CA
06.2009

Engineering

Pasadena City College
Pasadena, CA

Skills

  • Product and service knowledge
  • Sales monitoring
  • Microsoft Office expertise
  • Extensive sales experience and excellent sales performance
  • Client relations
  • Product branding
  • Marketing tactics
  • Project management abilities
  • Retail operations management
  • Customer rapport
  • Time Management
  • Strategic Planning
  • Staff training and development
  • Business Development

Timeline

Assistant Manager

The Goodfeet Store
05.2024 - 11.2024

Operations Manager

New Balance Athletic Shoe
04.2022 - 05.2024

Sales Associate

Luxottica
06.2017 - 03.2019

Co-Manager

New Balance Athletic Shoe
08.2014 - 05.2024

Tutorial Teacher

Community Works
11.2013 - 05.2014

High School Diploma -

Pasadena High School

Engineering

Pasadena City College

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