Charleasa Johnson
St John,IN
Summary
A highly motivated and detail oriented Healthcare Professional who excels at prioritizing and multitasking with exceptional written, verbal and interpersonal communication skills. Flexible and hardworking with over several years of experience. Goal oriented management professional committed to improve operations through effective strategies and strong policy enforcement. Proven success working with AR and relating departments to secure timely and accurate payments of outstanding claims. Problem solving and analytical abilities, superb customer service skills, with a desire to continually grow on a personal and professional level.
Overview
20
20
years of professional experience
Work History
Logistics Operations Manager
Pound Pusher Logistics
01.2021 - Current
- Oversee daily operations, ensuring all processes run smoothly and efficiently
- Develop and maintain relationships with transportation vendors and negotiating contracts
- Coordinate dispatching of drivers to accomplish daily delivery requirements.
- Regularly review operational performance, develop strategies for improvement and implement the necessary changes
- Maintain records of vehicle inspections and maintenance
- Reduced worker accidents by implementing improved safety standards and monitoring procedures
- Directed shipping and receiving of wide range of products daily
Accounts Receivable Analyst
EOS
07.2017 - 11.2020
- Contact patients and insurance carriers through website, email or telephone to resolve outstanding AR
- Resolve account discrepancies
- Resolve patient billing issues, facilitate payment of invoices by sending bill reminders and contacting patients
- Generated financial statements and reports detailing AR status
- Appeal and/or resubmit unresolved invoices to insurance carriers
- Set up payment arrangements with customers and follow up for payment
- Post denial codes, adjustments and payments in system
- Analyzed aging AR reports to identify trends and patterns causing missed collections
- Managed correspondence and inquiries from patients and insurance
Healthcare Coordinator Manager
Prudential Home Health
02.2015 - 07.2017
- Coordinate and facilitate training, supervise and mentor new field staff
- Assign and delegate client cases to field staff based on their skills and availability
- Conduct regular performance evaluations to identify areas for improvement
- Manage over 50 employees and maintained schedules of field staff to ensure the proper coverage for all clients to ensure all processes run smoothly
- Prepare regular reports on field staff performance, client progress and any incidents or concerns
- Stay on updated industry trends, regulations and advancements in home care practices to incorporate into training programs
- Processed payroll with ADP
- Manage patient care plans
- Insurance Verification
- Submitted billing claims for home health services
- Reviewed files to ensure services met quality standards and industry benchmarks in preparation for audits
- Recruited field staff, conducted interviews, provided orientation for new and rehired employees, offered continuous coaching to all staff, enforced company policies, and facilitated monthly staff meetings and in-service trainings
Executive Administrative Assistant
Ibukun Comprehensive Community Services
02.2009 - 01.2015
- Data entry, screen telephone calls, and handle requests for information
- Arrange and coordinate details for meetings, appointments, conferences and special events
- Handled a wide range of confidential information requiring a high level of privacy and confidentiality
- Assisted in development and maintenance of records, and reports
- Read and analyze incoming correspondence such as memos, submissions and reports
- Performed accurate and timely filing of various materials like correspondence, contracts/agreements, invoices, receipts, other records and documentation, ensure that office equipment is running smoothly and arrange for repairs and maintenance
Accounts Receivable Analyst
NCO Financial Systems
03.2004 - 12.2008
- Contact patients and insurance carriers through website, email or telephone to resolve outstanding AR
- Resolve account discrepancies
- Resolve patient billing issues, facilitate payment of invoices by sending bill reminders and contacting patients
- Generated financial statements and reports detailing AR status
- Appeal and/or resubmit unresolved invoices to insurance carriers
- Set up payment arrangements with customers and follow up for payment
- Post denial codes, adjustments and payments in system
- Analyzed aging AR reports to identify trends and patterns causing missed collections
- Managed correspondence and inquiries from patients and insurance
Education
Associates Degree - Business Management -
Prairie State College
12.2023
Certified Medical Assistant -
Olympia College
05.2005
Skills
- Microsoft Office Suites
- Availity
- Epic Hyperspace
- Revenue Cycle Management
- Strategic planning skill
- Detail Oriented
- Excellent Organizational/Time Management
- Critical Thinking & Problem Solving
- Follow-up skills
- Operations Management
- Quality Assurance
- Professionalism
- Customer Service
- Multitasking Abilities
Timeline
Logistics Operations Manager
Pound Pusher Logistics
01.2021 - Current
Accounts Receivable Analyst
EOS
07.2017 - 11.2020
Healthcare Coordinator Manager
Prudential Home Health
02.2015 - 07.2017
Executive Administrative Assistant
Ibukun Comprehensive Community Services
02.2009 - 01.2015
Accounts Receivable Analyst
NCO Financial Systems
03.2004 - 12.2008
Associates Degree - Business Management -
Prairie State College
Certified Medical Assistant -
Olympia College
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