Proven achiever in customer engagement and sales growth, leveraging exceptional service skills and problem-solving abilities honed at PNC Bank. Increased client retention through innovative credit card solutions, showcasing adeptness in relationship building and financial product knowledge. Met and exceeded sales targets by effectively collaborating with teams and multitasking in fast-paced environments.
Collaborated with team members to develop innovative marketing strategies for promoting credit card products and services.
• Enhanced sales performance by conducting thorough market research to identify potential clients and target audiences.
• Conducted successful cold calls to generate new leads and expand the company's client base.
• Negotiated favorable terms with clients by showcasing the value of diverse credit card options available based on their unique financial needs.
• Assisted in developing targeted mailing campaigns that resulted in higher response rates from potential customers.
• Participated in regular sales meetings to share insights, best practices, and discuss strategies for driving continuous improvement in individual and team performance.
• Built long-lasting client relationships, providing exceptional customer service and personalized assistance.
• Achieved sales goals consistently with effective communication skills, persuasive presentations, and strong product knowledge.
• Increased revenue through cross-selling additional financial products such as loans, insurance policies, and investment opportunities to existing customers.
• Boosted customer satisfaction by effectively addressing and resolving credit card disputes and billing inquiries.
• Provided comprehensive training sessions to new hires, enhancing their understanding of credit card features, benefits, and sales techniques.