Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Charlease Walker

Columbia,SC

Summary

Proven achiever in customer engagement and sales growth, leveraging exceptional service skills and problem-solving abilities honed at PNC Bank. Increased client retention through innovative credit card solutions, showcasing adeptness in relationship building and financial product knowledge. Met and exceeded sales targets by effectively collaborating with teams and multitasking in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Customer Care Consultant

PNC Bank
06.2022 - Current

Collaborated with team members to develop innovative marketing strategies for promoting credit card products and services.

• Enhanced sales performance by conducting thorough market research to identify potential clients and target audiences.

• Conducted successful cold calls to generate new leads and expand the company's client base.

• Negotiated favorable terms with clients by showcasing the value of diverse credit card options available based on their unique financial needs.

• Assisted in developing targeted mailing campaigns that resulted in higher response rates from potential customers.

• Participated in regular sales meetings to share insights, best practices, and discuss strategies for driving continuous improvement in individual and team performance.

• Built long-lasting client relationships, providing exceptional customer service and personalized assistance.

• Achieved sales goals consistently with effective communication skills, persuasive presentations, and strong product knowledge.

• Increased revenue through cross-selling additional financial products such as loans, insurance policies, and investment opportunities to existing customers.

• Boosted customer satisfaction by effectively addressing and resolving credit card disputes and billing inquiries.

• Provided comprehensive training sessions to new hires, enhancing their understanding of credit card features, benefits, and sales techniques.

Customer Care Specialist

Skybridge Americas
06.2021 - Current
  • Schedule free in home/telehealth visits to members as an added benefit that's included in their health plans
  • Manage resistance to members objections
  • Work on multiple monitors

Toddler Teacher

Creative Beginnings
06.2020 - 06.2021
  • Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
  • Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
  • Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
  • Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.

Teacher Assistant

Sunshine House Early Learning Academy
05.2018 - 08.2019
  • Enriched classroom experience by incorporating real-world examples that connected mathematical concepts to everyday life scenarios.
  • Contributed to positive school culture by participating in staff meetings, professional development workshops, and community engagement events.
  • Organized extracurricular activities that reinforced math concepts while promoting teamwork and collaboration among students.
  • Increased retention rates through engaging and well-structured lessons that addressed diverse learning needs.

Child Care Provider

CHC Learning Center
10.2017 - 03.2018
  • Read stories to the children and taught them painting, drawing, and crafts
  • Carefully monitored children's play activities
  • Incorporated music and art activities to encourage creativity and expression
  • Maintained daily records of activities, behaviors, meals and naps
  • Carefully identified warning signs of emotional and developmental problems in children

Volunteers Day Care Provider

YWCA Airway Heights ECEAP
04.2016 - 06.2016
  • Maintain a safe environment for all children
  • Led reading classes for preschool aged children
  • Supervised circle time, free play, outside playing, and learning and developmental activities

Education

HS DIPLOMA -

Manning High School
Manning
06.2010

Skills

  • Customer service
  • Sales techniques
  • Team Work
  • PowerPoint Skills
  • Communication
  • Collaboration
  • Time Management
  • Problem Solving
  • Customer Needs Assessments
  • Relationship Building
  • Microsoft
  • Analytical and Account Research Skills

Languages

English
Full Professional

Timeline

Customer Care Consultant

PNC Bank
06.2022 - Current

Customer Care Specialist

Skybridge Americas
06.2021 - Current

Toddler Teacher

Creative Beginnings
06.2020 - 06.2021

Teacher Assistant

Sunshine House Early Learning Academy
05.2018 - 08.2019

Child Care Provider

CHC Learning Center
10.2017 - 03.2018

Volunteers Day Care Provider

YWCA Airway Heights ECEAP
04.2016 - 06.2016

HS DIPLOMA -

Manning High School
Charlease Walker