Summary
Overview
Work History
Education
Skills
Quote
Timeline
Certification
Work Availability
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Charlease L. Wiggins

Charlease L. Wiggins

Human Resources Professional
Stone Mountain,GA

Summary

7 Years of HR Experience

5 Years of management experience

20 years Admin/Office management experience

4 yrs. experience with Procurement Processes

Coordinated regional projects for corporate partners

Highly organized

Experienced in project leadership

Excellent written and verbal communications skills

A Little About Me

Driven and decisive professional offering several years of experience with human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements hr strategies and initiatives aligned with overall business strategy.

Overview

11
11
years of professional experience

Work History

Associate Human Resources Business Partners

Stord
Atlanta, Georgia
04.2024 - 12.2024
  • Collaborated with senior leadership to develop strategic plans to support business objectives.
  • Provided guidance on organizational policies and procedures to ensure compliance with applicable laws and regulations.
  • Reviewed job descriptions regularly for accuracy and relevance to current roles within the organization.
  • Managed relationships with external vendors, providing services related to human resources functions.
  • Advised supervisors on appropriate disciplinary action according to company policy when necessary.
  • Implemented employee recognition programs that reward achievement, or excellence in performance.
  • Maintained accurate records related to personnel activities such as hiring, terminations, promotions, leaves of absence.
  • Coached managers on best practices for the effective management of their teams.
  • Facilitated resolution of conflicts between employees through mediation or alternative dispute resolution techniques.
  • Participated in investigations into complaints of workplace harassment or discrimination.
  • Conducted exit interviews with departing employees to understand reasons for leaving the company.
  • Managed employee engagement and communication activities, guiding employee safety, and workers' compensation activities.
  • Worked with business leaders to evaluate and optimize human resources policies.
  • Conducted new employee orientation to introduce employees to policies, culture, and objectives.
  • Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
  • Drove changes to different areas of operations to align the company with HR strategies.
  • Conducted employee relations investigations into safety complaints, allegations of harassment, and civil rights issues.
  • Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
  • Planned and executed special events such as holiday parties for employees.
  • Drove employee engagement activities at all levels to increase morale and instill a positive culture.
  • Maintained compliance with state and federal employment laws and regulations.
  • Administered human resources plans and procedures company-wide to guide both management and employees.
  • Scheduled meetings with employees to address concerns and grievances.
  • Aligned HR policies with federal and local regulations.
  • Handled employee discipline and termination to address policy infractions.
  • Assisted in employee recruitment, hiring, and interview processes.
  • Liaised between management and employees by relaying work information, adjustments, and grievances.
  • Conducted employee performance reviews, and implemented corrective actions to increase productivity.
  • Diagnosed potential personnel issues to create action plans to eliminate complications.

Quiet Platforms
Atlanta, GA
09.2022 - 04.2024
  • Became a part of the Atlanta locations, a launch site in September 2022
  • Recruited, Interviewed, and facilitated the hiring process. Hired 14 Operations leaders and 8 direct hires between September 2022 and October 2023.
  • Successfully converted 115 associates to full-time in 2023.
  • Facilitated our 2024 New Benefits Orientation during the company transition.
  • Facilitated and rolled out our new payroll process during the company transition for 2024.
  • Rolled out company policy changes due to company transition to AEO to align with company policies in 2024.
  • Continuously drove a positive warehouse culture through associate engagement, recognition, and DEI
  • Managed and promoted team-building events and engagements via LinkedIn posts. As well as via internal Slack channels and emails.
  • Coordinated and completed our one-year anniversary celebration for the Atlanta site.
  • Created communication outlets such as Birthday round tables, suggestion boxes, table toppers and Biweekly announcement communications via TV monitors and newsletter.
  • Maintained a strong partnership with the General manager and the operations department to ensure we were being consistent in all practices.
  • Maintained a healthy partnership with our workforce staffing vendors to ensure they were fulfilling the needs of the operation and operating within the guidelines of the company standards
  • Partnered with the operations leadership to ensure we were compliant with daily processes such as mandatory and non-mandatory training, continuous education, and work assessments
  • Partnered with other HR teams to build a cohesive team across sites, among HR practices, and associate engagements.
  • Performed routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations
  • Partnered with operations and safety leadership to complete investigations, disciplinary meetings, and terminations.
  • Handled employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff
  • Closed out payroll for the site and temporary agencies using various trackers and reports created to ensure all timecard and time off approvals have been completed.
  • Maintained employee records in accordance with applicable legal requirements.
  • Performed data entry of employee information in HRIS system for accurate record keeping.
  • Evaluated job applications received from potential candidates against established criteria for job qualifications.
  • Advised managers on effective methods for handling disciplinary actions or terminations when necessary.
  • Provided guidance on labor laws and regulations to ensure compliance with applicable federal, state and local rules.
  • Investigated employee complaints or grievances related to workplace issues or violations of policy.
  • Conducted new hire orientation sessions and onboarding activities to ensure successful transition into the organization.
  • Coordinated employee benefits including health insurance plans, 401k savings plan, vacation and sick leave policies and other programs.
  • Supported workforce planning and staffing strategies to align with organizational goals and objectives.
  • Managed recruitment processes, including job postings, candidate screening, and interviews, ensuring timely and efficient hiring.
  • Conducted background checks, reference checks, and employment verification.
  • Audited job postings for old, pending, on-hold and draft positions.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Conducted background checks and orientation, coordinating new employee onboarding process.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Managed HR information systems (HRIS) to ensure efficient data management and accurate reporting.

General Manager Assistant

Amazon
Atlanta, GA
07.2018 - 07.2022
  • Managed site Employee Relations budgets as well as network special events/project budgets of up to $150k
  • Tracked Purchase Orders and audited received items in Coupa while approving invoices using
  • OpsFinance
  • Purchase card spends were submitted on the Concur system by matching receipts to the virtual statement for each transaction
  • Managed Accounts Payable holds to ensure invoiced items were updated expeditiously while maintaining a positive customer experience
  • Partnered closely with the security team to ensure visiting employees and vendors have the proper access for entry
  • Point of contact for the site COVID-19 supply purchases, distribution, and processes site wide
  • Managed AMXL COVID-19 supplies protocol and worked directly with Regional AMXL managers to procure and secure supplies for other sites
  • Co-ordinated conferences, meetings, and training on and off site regularly for the operations team
  • Scheduled yearly visits from high level leadership such as Director and Senior regional level
  • Often required partnering with their Executive Assistant to schedule the itinerary for site meetings during their visits
  • As well as meals for lunch and dinner if requested
  • Coordinated and facilitated associated engagement activities for the Associates site wide
  • Which lead to an 85% increase in employee morale over the past 2 years
  • Developed and managed an Associate Activities Committee to ensure Peak Season operated at full capacity
  • Managed the office day to day operations to ensure supplies are stocked or replenished and the office area is neat and clean
  • Helped to Improve and influence stronger Amazon culture amongst associates and leaders by analyzing associate feedback to gauge satisfaction and encourage suggestions
  • Procured third party vendors for large site projects and events to include food trucks, DJ teams, photobooths, photographers, etc
  • Sent out regular daily, weekly, and monthly communications throughout the facility
  • I audited all communications to ensure they were up to date and relevant to company and building standards
  • Planned and distributed communications for all Leadership Team monthly meetings, outings, events, and initiatives
  • Scheduled and coordinating service appointments with building vendors
  • Assisted the Site Leader and Operations Leadership with daily needs.

Human Resources Operations Associate

Amazon
12.2013 - 07.2018
  • Used MyTime/Kronos to deep dive time issues for associates as well as resolving simple UPT and missed punch issues
  • Partnered with Leadership for larger time issues especially when involving termination
  • Worked on special projects such as the weekly newsletter “inSTALLments,” Prime Day, and standard events such as implementing Career Choice and Career Skills roll to the site
  • Scheduled and Organized Interviews (Amazon Atl8)
  • Investigated highly sensitive HR and Employee Relations issues
  • Independently managed all cases and quickly brought investigations to a close
  • Improved employee experience and continued development by partnering with the Operations team to ensure all engagements were completed
  • Completed administrative daily reports such as ADAPT feedback and On-Premises reports by analyzing data using various internal systems
  • Trained other Human Resources Operations Associates for various sites in the ATL/Georgia node.

Education

Certification - Meeting And Event Planning

IAP Career College
Stone Mountain, GA
12-2023

Bachelor of Science -

Full Sail University

Skills

Professional Skills

  • Policy Implementation
  • Employee Relations
  • Employee Investigations (Hourly and Salaried)
  • Employment law knowledge
  • Organizational Development
  • Employment Interview
  • Exit Interview
  • Employee Recruitment
  • Employee Survey
  • New Employee Orientations
  • On-Boarding
  • Off-Boarding
  • Employee Counseling
  • Personnel Engagement
  • Dispute Resolution
  • Termination Procedures
  • Workers' Compensation
  • Leave of Absence and Accommodations
  • Diversity and Inclusion
  • Benefits Administration
  • Compensation and Benefits
  • Payroll Processing
  • Background Checks
  • Manager Coaching and Training
  • Team Collaboration

Offices and Systems Knowledge

  • Microsoft Office
  • Google Suite
  • Adobe Reader 8
  • The Internet
  • Social Media Platforms
  • Asana
  • Visio
  • Webex Meetings
  • Zoom Conferencing and Meetings
  • Concur
  • Coupa
  • Ramp
  • Canva
  • WordPress

HR Systems

  • Insperity
  • UKG by Kronos
  • My Time by Kronos
  • Quip
  • Skype for Business,
  • Amazon Payee Central
  • People Portal
  • Oracle
  • Workforce Staffing System
  • Workday
  • Rippling

Office Machinery

  • Fax Machine
  • Copy Machine
  • Postal Machines
  • Multi-lined telephone systems
  • Mounted Projector and Screens
  • PA System/Portable
  • Wireless Speakers
  • Wireless dual microphones
  • Audio system with receiver set-up,
  • DVD
  • VCR
  • Wireless Wi-Fi connectors,
  • Virtual conference systems and setup
  • Report Generation
  • Room and calendar scheduling applications
  • Smart TV setup and programming
  • Plotter - Cannon and HP
  • Laminator Machine

Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Timeline

Associate Human Resources Business Partners

Stord
04.2024 - 12.2024

Quiet Platforms
09.2022 - 04.2024

General Manager Assistant

Amazon
07.2018 - 07.2022

Human Resources Operations Associate

Amazon
12.2013 - 07.2018

Certification - Meeting And Event Planning

IAP Career College

Bachelor of Science -

Full Sail University

Certification

  • Meeting And Event Planning, IAP Career College - December 2023

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Work-life balanceCompany CultureHealthcare benefitsPersonal development programsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingCareer advancement

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Charlease L. WigginsHuman Resources Professional