Summary
Overview
Work History
Education
Skills
Timeline
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Charlee Baca

Denver,CO

Summary

Dynamic and dependable professional with extensive experience at Southwest Airlines as a Ramp Agent. Proven ability in problem-solving and safety procedures, ensuring efficient operations and a secure environment. Recognized for exceptional teamwork and customer service, contributing to a positive experience for both crew and travelers.

Energetic and reliable individual with knack for teamwork and communication. Possesses comprehensive knowledge of safety regulations and aircraft ground operations, combined with skills in equipment handling and logistics. Committed to ensuring efficient and timely ground service operations to support overall flight schedules.

Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.

Overview

4
4
years of professional experience

Work History

Ramp Agent

Southwest Airlines
09.2023 - Current
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.

Host

Zig Zag Smokin' Burger
04.2023 - 09.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Crew Member

Wendy's
02.2022 - 04.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

Astravo Online Academy
Lakewood, CO

Skills

  • Problem-solving
  • Customer service
  • Team leadership
  • Crew assistance
  • Ramp service
  • Safety procedures
  • Flexible schedule
  • Dependable and responsible
  • Security awareness
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management

Timeline

Ramp Agent

Southwest Airlines
09.2023 - Current

Host

Zig Zag Smokin' Burger
04.2023 - 09.2023

Crew Member

Wendy's
02.2022 - 04.2023

Astravo Online Academy

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Charlee Baca