Charlee Carter
Nationally Certified Pharmacy Technician
Redding,CA
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to the table. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to delivering exceptional customer service.
Overview
8
8
years of professional experience
Work History
Nationally Certified Pharmacy Technician
Walgreens
Redding, CA
08.2022 - 12.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
Nationally Certified Pharmacy Technician
Costco
Redding, CA
02.2022 - 08.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Senior Certified Pharmacy Technician
PharMerica
Cottonwood, CA
10.2020 - 02.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Supervised 3 pharmacy technicians and coordinated day-to-day assignments.
- Maintained relationships with physicians.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Pharmacy Technician
Walgreens Pharmacy
Red Bluff, CA
07.2019 - 10.2020
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted, measured and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
Medical Program Specialist
Eli Lilly / Covance
San Diego, CA
05.2018 - 11.2018
- Data entry and database maintenance.
- Monitored employee work and developed improvement plans.
- Established goals and created action plans to achieve goals.
- Coordinated communication among associations, allies, stakeholders and members to foster sales and connections between departments.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Gathered and organized printed materials required for program participation.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Prepared monthly reports on sales trends for upper management.
Customer Care Representative
Blue Shield
Redding, CA
02.2017 - 08.2017
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Communicated with clients regarding account services, statements, and balances.
- Assisted call-in customers with questions and orders.
Pharmacy Technician
Rite-Aid Pharmacy
Palo Cedro, CA
09.2015 - 03.2017
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Pharmacy Technician
Redding Rancheria Tribal Health Pharmacy
Redding, CA
04.2013 - 10.2015
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Stocked, labeled and inventoried medication to keep accurate records.
Education
Pharmacy Technician Certificate - Pharmacy Technician
Boston Reed / Shasta College
Redding, CA2011
High School Diploma -
Country Christian High School
Palo Cedro, CA05.1993
Skills
- Prescription Refill Fulfillment
- Organization and Prioritization
- Health Insurance Plan Knowledge
- Prescription Order Verification
- Dispensing Medications
- Pharmacy Law
- Answering and Routing Calls
- Prescription Filling and Labeling
- Confidentiality and HIPAA
- Medicare and Medicaid Processes
- Insurance Claim Processing Software
- Verifying Patient Data
- Resolving Customer Issues
Timeline
Nationally Certified Pharmacy Technician
Walgreens
08.2022 - 12.2022
Nationally Certified Pharmacy Technician
Costco
02.2022 - 08.2022
Senior Certified Pharmacy Technician
PharMerica
10.2020 - 02.2022
Pharmacy Technician
Walgreens Pharmacy
07.2019 - 10.2020
Medical Program Specialist
Eli Lilly / Covance
05.2018 - 11.2018
Customer Care Representative
Blue Shield
02.2017 - 08.2017
Pharmacy Technician
Rite-Aid Pharmacy
09.2015 - 03.2017
Pharmacy Technician
Redding Rancheria Tribal Health Pharmacy
04.2013 - 10.2015
Pharmacy Technician Certificate - Pharmacy Technician
Boston Reed / Shasta College
High School Diploma -
Country Christian High School
Similar Profiles
Paul FergusonPaul Ferguson
Team Supervisor at WalgreensTeam Supervisor at Walgreens
Whitney FieldsWhitney Fields
Pharmacy Technician at WalgreensPharmacy Technician at Walgreens
Stefan Carter Jr.Stefan Carter Jr.
Stocker at WalgreensStocker at Walgreens
Isai RiveraIsai Rivera
Shift Supervisor at WalgreensShift Supervisor at Walgreens
Anne RiceAnne Rice
Admissions Advisor at Bethel ChurchAdmissions Advisor at Bethel Church