Charlee Harding
Monroe
Summary
Dependable Jack-of-all-trades providing fast, high-quality customer service to guests in any kind of setting, working well under time constraints. Customer Service Professional with excellent interpersonal skills and more than 6 years of experience. Adaptable, with expertise in personnel development, team collaboration and resolving issues with customers and management. Highly effective and knowledgeable in human connection.
Overview
8
8
years of professional experience
Work History
Lab Assistant
Midwest Laboratories Thru Noll Human Resources
10.2025 - 12.2025
- Documented experimental findings meticulously, contributing to comprehensive research reports and presentations.
- Demonstrated competence in collecting and preparing lab samples for testing and analysis.
- Managed specimen sample handling, receiving, storage and inventory.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Safely handled toxic chemicals using proper PPE.
Barista
Starbucks
11.2024 - 01.2025
- Managed cash register operations and processed customer transactions efficiently.
- Engaged with customers to create a welcoming environment and enhance their experience.
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of the workspace and equipment.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Receptionist
Des Lux Hotel
10.2023 - 10.2024
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Assisted guests with concierge services, providing local information and recommendations.
- Handled reservations using hotel management software to ensure accurate bookings.
- Maintained cleanliness and organization of front desk area for a welcoming atmosphere.
- Provided exceptional customer service at all times while interacting with both internal and external customers, addressing inquiries and resolving issues promptly.
Barista
Starbucks
04.2023 - 10.2023
- Managed cash register operations and processed customer transactions efficiently.
- Engaged with customers to create a welcoming environment and enhance their experience.
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of the workspace and equipment.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Dog Boarder
Dogwoods Lodge
10.2022 - 03.2023
- Supervised daily care and activities for multiple dogs, ensuring their safety and well-being.
- Managed feeding schedules and dietary needs, maintaining consistency in nutrition for all boarded pets.
- Trained new staff on proper handling techniques and facility protocols to ensure high-quality service delivery.
- Supported special needs dogs by administering medications, following dietary restrictions, and providing extra attention as needed.
- Monitored canine behavior closely to identify signs of distress or illness, facilitating timely interventions.
- Maintained cleanliness and organization of facilities, adhering to hygiene standards for animal welfare.
- Handled challenging behaviors calmly and effectively using positive reinforcement techniques.
- Continuously improved knowledge of canine care best practices through ongoing professional development opportunities and staying current with industry trends.
Server
Immanuel Courtyard
10.2017 - 12.2018
- Managed food and beverage orders efficiently, coordinating with kitchen staff to ensure timely delivery.
- Assisted in training new servers, sharing best practices for service excellence and teamwork.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards consistently.
- Collaborated with team members to streamline service processes, improving operational efficiency during peak hours.
- Conducted inventory checks regularly, ensuring accurate stock levels and minimizing waste in food supplies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sales Associate
Lowe's
01.2022 - 05.2022
- Greet customers when they walk through the door and build rapport through conversation and recommendations. Invited customers to search the company's website for coupons, other ways to save money, and to lead the customer to join a loyalty program. Assist in maintaining the back stock room and setting up merchandise displays on the sales floor while collaborating with fellow team members to keep the sales floor area clean and organized at all times. I would specifically use the computer to input correct paint codes, ensuring that the customer is satisfied with the outcome. Cleaned spills while prioritizing the safety of the customers was a daily occurrence.
Hostess
Cracker Barrel
08.2020 - 11.2020
- Efficiently seated customers, took down names when on a wait list, assisting servers during busy times, used the DRM (dining room management) system, swept/mopped, cleaned menus, listened and helped customers.
Sandwich Artist
Subway
01.2019 - 05.2019
- Prepared fresh sandwiches following customer specifications and Subway standards. Maintained cleanliness and organization of workstations throughout shifts. Operated cash register, processing transactions efficiently and accurately. Restocked ingredients, ensuring availability for busy periods. Completed opening, closing, and shift change tasks by following company guidelines. Restocked counter supplies and condiment stations, cleaned windows, and emptied trash cans during slow periods.
Cashier and Garden Center Attendant
Hy-Vee
12.2019 - 05.2020
- As a cashier, I operated cash registers and efficiently processed customer transactions. Resolved customer complaints promptly to enhance shopping experience. Monitored inventory levels at checkout and restocked supplies as needed. Adhered to company policies regarding cash handling and security measures. As a garden center attendant, I assisted customers in selecting plants and gardening supplies. Provided guidance on plant care and maintenance techniques. Operated cash register and processed customer transactions efficiently. Educated customers about seasonal promotions and gardening tips. Monitored plant health and reported issues to management promptly. Assisted in loading purchased items into vehicles when necessary.
Education
High School Diploma -
Iowa Connections Academy
05-2020
Accredited Courses - Leadership Development Studies, Health, Medical Terminology
Iowa Western Community College
01-2020
International Sports Science Association
01-2021
Skills
- ONE: Leadership
- Adept in listening and motivating team members to accomplish a shared goal or task
- TWO: Communication
- Ability to communicate effectively and easily convey my expressions
- THREE: Quick Learner
- Excellent listening along with an eagerness to learn new abilities and techniques
- FOUR: Customer Service
- Experience to effectively support and assist people in a professional manner
- FIVE: Time Management
- Capability to accurately accomplish multiple tasks in a timely fashion
- SIX: Organizational
- Naturally able to keep a clean, sanitized, and established workplace
- SEVEN: Problem-Solving
- Effective in constructing proficient solutions by applying current and past knowledge
- EIGHT: Creative
- Talent for drawing, painting, and accumulating unique creative thoughts and ideas
Timeline
Lab Assistant
Midwest Laboratories Thru Noll Human Resources
10.2025 - 12.2025
Barista
Starbucks
11.2024 - 01.2025
Receptionist
Des Lux Hotel
10.2023 - 10.2024
Barista
Starbucks
04.2023 - 10.2023
Dog Boarder
Dogwoods Lodge
10.2022 - 03.2023
Sales Associate
Lowe's
01.2022 - 05.2022
Hostess
Cracker Barrel
08.2020 - 11.2020
Cashier and Garden Center Attendant
Hy-Vee
12.2019 - 05.2020
Sandwich Artist
Subway
01.2019 - 05.2019
Server
Immanuel Courtyard
10.2017 - 12.2018
High School Diploma -
Iowa Connections Academy
Accredited Courses - Leadership Development Studies, Health, Medical Terminology
Iowa Western Community College
International Sports Science Association