Charlee Hays
Alabaster,AL
Summary
Dynamic leader with extensive experience at Stock & Trade Design Company, driving business growth through innovative strategies and effective negotiation. Proven expertise in sales operations and talent development, enhancing team performance and client satisfaction. Skilled in CRM and Microsoft Office, with a strong focus on achieving results and fostering collaboration.
Overview
16
16
years of professional experience
Work History
Director of Trade and Business Development
Stock & Trade Design Company
09.2022 - Current
- Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
- Increased client base by developing and implementing effective business development strategies.
- Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
- Negotiated, prepared, and signed contracts with clients.
Regional Director of Sales and Operations
Stock & Trade Design Company
03.2021 - 08.2022
- Implemented regional talent development programs to foster employee growth and retention, resulting in a more skilled and engaged workforce.
- Coached team members on effective negotiation tactics to close deals with major accounts while maximizing profit margins.
- Monitored competitor activities closely to proactively respond to changes in market dynamics with appropriate countermeasures.
- Facilitated regular communication between regional teams and global headquarters, enabling effective collaboration and knowledge sharing across the organization.
- Championed continuous improvement initiatives within the region, fostering a culture of innovation and adaptability among team members.
Gallery Leader
Stock & Trade Design Company
03.2020 - 02.2021
- Recruit, interview, hire, coach, develop & retain top talent for your store
- Lead, coach & develop team of Assistant Managers, Designers, Design Consultants, Trade Consultants, Support Associates, Visual Coordinators & Receiving Associates
- Responsible for growth & development of team through weekly touch bases & accountability
- Direct supervision to sales staff including training, maintaining quotas & KPI's and developing goals
- Develop team through side by side, in the moment coaching
- Represent the brand through high-level communication, personal appearance & professionalism
- Maintain a strong interest & knowledge of design industry trends
- Work in partnership with Corporate Partners on community outreach and events to grow brand recognition in the Nashville market
- Maintains strong presence on the sales floor, ensuring high level customer service is delivered to every customer
- Resolve customer service issues in a timely & cost effective manner, while maintaining professionalism, integrity & respect
- Schedule workforce based on ongoing review of sales by hour, day, week and month reports and workload to maximize sales and minimize payroll shrink
- Closely monitors & controls store P&L, driving goals through driving sales & controlling expenses including, but not limited to supplies, payroll, customer accommodations, & damages
- Stays current on analyzing reports & reconciling issues found when reviewing data
Associate Gallery Leader
Restoration Hardware
05.2017 - 03.2020
- Supervise 30 employees and monitor performance to ensure goals are met.
- Lead team of Gallery Designers, Associate Designers, Design Consultants, Trade Consultants, Curators,
Support and Housekeeping. - Mentor employees in successful selling techniques and encourage cross-selling additional products and
services. - Evaluate employee progress and compliance while identifying areas for additional coaching by monitoring
daily performance. - Recruit, train and mentor new talent.
- Manage, hire and train a high performing sales and support team while maximizing profitability
- Identified team weak points and implemented corrective actions to resolve concerns.
Store Manager
White House Black Market
05.2015 - 05.2017
- Manage team of 20 sales associates.
- Recruit, hire, train, coach, performance management and reviews.
- KPI reporting/monitoring, inventory management, loss prevention, P&L reporting, scheduling, maintain
visually appealing store. - Manage all operational aspects of store.
- Made up $100k deficit within three months of Store Manager role.
Assistant Operations Manager
Connect Hearing US
01.2010 - 01.2013
- Managed team of 37 Patient Appointment Coordinators.
- Interviewing, hiring, training, coaching, payroll processing, performance management, employee reviews,
queue monitoring. - Implemented/maintained operational processes in conjunction with Billing/ Marketing Departments to enhance
efficiency/effectiveness of daily operations. - Maintained relationship with field team of 200+ hearing clinics nationwide.
- Interim Call Center Manager, September-December 2012 responsible for 10% increase in appointments set.
Sales Associate /Retail Sales Lead
White House Black Market
10.2009 - 08.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Certification - Real Estate
Continual Learning Institute
Nashville, TN01-2004
No Degree - Music
Northeast Mississippi Community College
Booneville, MS01-1998
No Degree - Liberal Arts
Holmes Community College
Goodman, MS01-1996
High School Diploma -
Clinton High School
Clinton, MS01-1995
Skills
- Microsoft Office
- CRM
- Adobe software proficiency
- Experienced with Sycle software
- ADP software proficiency
- Experience with Salesforce
- Strong technical computer skills
- Recruiting and Hiring
- Sales Operations
- Inventory Management
- In-depth product knowledge
- Effective communication strategies
- Proficient in Storis software
- Skilled in using Paycor
- Furniture Wizard
Timeline
Director of Trade and Business Development
Stock & Trade Design Company
09.2022 - Current
Regional Director of Sales and Operations
Stock & Trade Design Company
03.2021 - 08.2022
Gallery Leader
Stock & Trade Design Company
03.2020 - 02.2021
Associate Gallery Leader
Restoration Hardware
05.2017 - 03.2020
Store Manager
White House Black Market
05.2015 - 05.2017
Assistant Operations Manager
Connect Hearing US
01.2010 - 01.2013
Sales Associate /Retail Sales Lead
White House Black Market
10.2009 - 08.2010
Certification - Real Estate
Continual Learning Institute
No Degree - Music
Northeast Mississippi Community College
No Degree - Liberal Arts
Holmes Community College
High School Diploma -
Clinton High School
Similar Profiles
Chloe PhamChloe Pham
Trainee Import-Export Purchasing-Internship at Green Dragon Trade Wind Joint Stock CompanyTrainee Import-Export Purchasing-Internship at Green Dragon Trade Wind Joint Stock Company
Berat BEKCIBerat BEKCI
Laboratory Intern at Gümüştaş Mining and Trade Joint Stock CompanyLaboratory Intern at Gümüştaş Mining and Trade Joint Stock Company
Doruk YasarDoruk Yasar
Sales Associate at DY Internet Trade Joint Stock CompanySales Associate at DY Internet Trade Joint Stock Company
Heather KingHeather King
Server at Waffel HouseServer at Waffel House
Orville Barrington WrightOrville Barrington Wright
Independent Adjuster at Pilot Catastrophe Services,Independent Adjuster at Pilot Catastrophe Services,