Charlee Johnson
Fayetteville,NC
Summary
To locate a role in an organization which affords the opportunity to expand my knowledge, enhance my current skills, and career advancement.
Professional with significant experience in medical office environments, prepared for this role. Proven track record in managing patient records, scheduling appointments, and ensuring efficient office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in medical terminology, electronic health records, and patient communication, valued for reliability and flexibility.
Overview
7
7
years of professional experience
Work History
Medical Office Assistant
Fayetteville Otolaryngology Head and Neck Surgery
02.2025 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Patient Financial Service Representative
Cape Fear Valley Medical Center
10.2023 - 02.2025
- Responsibilities include and not limited to:
- Communicate financial policies and expectations, as well as resources to patients.
- Interprets plan benefits and claims outcomes prior to submitting to third party vendors.
- Process payments from debtors via phone and electronic methods.
- Confirm plan eligibility via chat, provider websites, and phone representatives.
- Assist with patient appeals to ensure highest level of payment.
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
- Streamlined billing process efficiency by implementing updated billing system.
- Audited and corrected billing and posting documents for accuracy.
- Maximized revenue potential by identifying and resolving under-billed accounts.
Staffing Coordinator
Amazon DSP
10.2021 - 10.2023
- Responsibilities included and not limited to:
- Initiated & maintained background for potential employees to ensure all met labor regulations.
- Fostered positive relationships through written and verbal communications.
- Conducted interviews for hiring & assisted with decision making process.
- Managed all job postings and followed up with applicants as needed.
- Attended benefit fairs upon request.
- Created and maintained reports to communicate hiring progress.
- Participated in new hire orientations and onboarding trainings.
- Worked independently on projects requested by Supervisor.
Order Filler
Walmart Distribution Center
02.2022 - 10.2022
- Responsibilities included and not limited to:
- Managed and tracked assigned inventory from the Logistics Operations Center
- Primary communications advocate for operations centers and external departments
- Accountable to maintaining shipping/receiving logs.
- Filled approximately 4,000 daily orders.
- Exceeded productivity standards.
- Conducted trend analysis, ensured data integrity, and performed audits.
- Developed control processes for goods movement and order cycle optimization.
- Collaborated with internal/external teams to enhance productivity goals and customer satisfaction.
Production Assembler
Caterpillar
06.2018 - 02.2022
- Responsibilities included and not limited to:
- Assisted with developing network related procedures.
- Coordinated specialized teams to ensure timely resolutions.
- Initiated and managed user accounts
- Resolved and managed work orders; protecting patient confidentiality and privacy.
- Troubleshooted technical issues with Microsoft Office systems and other hardware.
- Handled administrative tasks such as: scheduling, order tracking, and maintaining departmental records.
Education
Business Administration
Colorado Technical University
Dental Assistant - undefined
CPR - undefined
Skills
- Over 10 years’ experience in logistics, warehouse management and customer service
- Skilled in supplier relations, inventory control, production scheduling
- Proven track record for exceeding customer service productivity goals
- Proficient in data analysis and financial management
- Superior problem-solving skills
- Able to interpret several medical plans, benefits and products through systems and claims analysis; proficient knowledge in Medicaid plan
- High degree of professionalism (face to face/phone), written and communication skills
- Able to maintain discretion of confidential information (PHI) and adhere to all privacy (HIPAA) laws
- Knowledge of WORD products such as: Microsoft Word, Outlook, Excel and PowerPoint for presentation purposes
- Proficient Knowledge: Quality Control, Shipping and Receiving, Warehouse Safety Programs, PPE Compliance
- Possess a thorough knowledge of ICD-10 & CPT Coding, medical terminology, and medical policy
- Superior attendance record and reliably available to wherever needed
- Computer skills
- Problem-solving
- Multitasking and organization
- HIPAA regulations
Timeline
Medical Office Assistant
Fayetteville Otolaryngology Head and Neck Surgery
02.2025 - Current
Patient Financial Service Representative
Cape Fear Valley Medical Center
10.2023 - 02.2025
Order Filler
Walmart Distribution Center
02.2022 - 10.2022
Staffing Coordinator
Amazon DSP
10.2021 - 10.2023
Production Assembler
Caterpillar
06.2018 - 02.2022
Dental Assistant - undefined
CPR - undefined
Business Administration
Colorado Technical University
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