Charlee Robinson
Fort Worth,Texas
Summary
To gain success in developing and implementing care plans, connecting clients to community resources, and providing crisis intervention. Skilled in client advocacy, team collaboration, and maintaining relationships with community partners. Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
5
5
years of professional experience
Work History
Intake Specialist
American GI Forum NVOP
Fort Worth, TX
07.2023 - Current
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Documented all patient contact activities in accordance with agency standards and regulations.
- Reviewed referral sources for appropriateness prior to admission into program.
- Coordinated with external agencies to ensure continuity of care for clients.
Case Manager
Transitional Services of New York
04.2021 - 01.2023
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
Assistant Manager
United Cerebral Palsy
07.2020 - 12.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
Supportive Housing Specialist
Mercy Haven
02.2019 - 02.2020
- Developed housing assistance plans for low-income households.
- Conducted assessments to determine eligibility for rental assistance programs.
- Assisted in the implementation of public housing policies and procedures.
- Provided technical advice on affordable housing issues.
- Organized outreach activities to inform residents about available services.
- Coordinated with local organizations to ensure timely delivery of services.
Education
BA in progress (social work) -
Grand Canyon University
Phoenix, AZ12-2027
Medical Assistant
Branford Hall Career Institute
Long Island NY08-2017
Skills
- Advocacy
- Communication
- Cultural Competence
- Empathy
- Problem-solving
- Records Management
- Client Advocacy
- Referral Coordination
- Performance Tracking
- Discharge Planning
- Care Coordination
- Community Outreach
- Patient Support
- Documentation Proficiency
- Resource Management
- Case Documentation
- Home Visits and Inspections
Roles And Responsibilities
Monitored client progress and adjusted care plans as needed. Developed and maintained relationships with community partners. Educated clients and families on available resources. Provided crisis intervention and support to clients. Conduct comprehensive financial assessments to determine client eligibility for government programs and services.
References
Available upon request.
Timeline
Intake Specialist
American GI Forum NVOP
07.2023 - Current
Case Manager
Transitional Services of New York
04.2021 - 01.2023
Assistant Manager
United Cerebral Palsy
07.2020 - 12.2022
Supportive Housing Specialist
Mercy Haven
02.2019 - 02.2020
BA in progress (social work) -
Grand Canyon University
Medical Assistant
Branford Hall Career Institute
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