Charlee Fotheringham
Las Vegas
Summary
Dynamic leader with a proven track record at Outdoor Living Supply DBA Bedrock Landscape Supply, enhancing operational efficiency and customer satisfaction. Skilled in financial management and conflict resolution, I spearheaded initiatives that significantly increased profitability and team performance. Expert in leveraging customer service excellence and innovative marketing strategies to drive business growth and brand recognition.
Overview
7
7
years of professional experience
Work History
Manager
Outdoor Living Supply DBA Bedrock Landscape Supply
03.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved cash flow by implementing efficient accounts receivable processes and reducing outstanding balances.
- Provided exceptional support during annual audits by maintaining organized records and facilitating information requests from external auditors efficiently.
- Conducted monthly account reviews to identify potential issues and maintain healthy aging reports.
- Prepared bills receivable, invoices, and bank deposits.
- Reconciled daily AR ledger and verified proper posting.
- Reduced payment errors by closely monitoring and reconciling vendor statements.
- Oversaw monthly accounting close process for timely and accurate reporting of financial information.
- Streamlined accounts payable processes for increased accuracy and timeliness of payments.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Education
Shadow Ridge High School
Las Vegas, NV01-2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Documentation and reporting
- Operations management
- Customer relationship management (CRM)
- Performance management
- Business administration
- Marketing
Timeline
Manager
Outdoor Living Supply DBA Bedrock Landscape Supply
03.2018 - Current
Shadow Ridge High School
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