Charleen Ballas
Administrative Professional
Garland,TX
Summary
Detail-oriented and bilingual administrative professional with a Bachelor's degree in Healthcare Administration and over five years of experience in operations, supervision, and administrative coordination. Proven track record in staff supervision, reporting, documentation management, and process optimization across healthcare, childcare, and telecommunications sectors. Strong communication skills in English and Spanish enhance the ability to support daily operations, compliance, and executive administration effectively. Recognized for reliability and adaptability, with a proactive approach to problem-solving and time management that drives team success and contributes to organizational growth.
Overview
7
7
years of professional experience
Work History
OPERATIONS ADMINISTRATIVE COORDINATOR
Conexus Tech Inc.
Perth Amboy, New Jersey
10.2024 - 11.2025
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Reduced email response time, prioritizing urgent communications and delegating tasks effectively.
- Enhanced team communication by organizing weekly meetings and setting clear agendas.
- Created weekly earnings reports for approximately 20 technicians, ensuring directors had accurate data for payroll decisions.
ASSISTANT CHILDCARE COORDINATOR
Fairy Steps Childcare Corp.
Valley Cottage, New York
07.2021 - 10.2024
- Implemented balanced schedules of age-appropriate learning, rest and play.
- Developed comprehensive training programs for new hires, improving their skills and confidence in providing quality care services.
- Protected children and staff by maintaining strict standards of cleaning, sanitation and hygiene.
- Supervised staff members by providing continuous feedback and support, leading to a high-performing team of childcare providers.
- Oversaw morning welcome and afternoon departure to maintain visibility and connections with parents.
- Coordinated learning-focused program to help children build foundational knowledge.
- Ensured children''s nutritional needs were met through collaboration with local food service providers, implementing menus that adhered to dietary guidelines and preferences.
- Verified proper sign-in and sign-out procedures according to optimal security protections for children.
- Maintained detailed records for each child in compliance with state regulations, ensuring all necessary documentation was up-to-date and readily accessible.
- Ensured compliance with health, safety, and licensing regulations by conducting regular inspections and taking corrective actions when necessary.
- Managed paperwork for childcare operations, employee management and state requirements.
RADIATION THERAPY INTERNSHIP
Advanced Radiation Oncology
Nyack, New York
06.2022 - 08.2022
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Childcare Assistant
Fairy Steps Childcare Corp.
Valley Cottage, New York
07.2019 - 07.2021
- Supervised free play and other activities to keep children safe.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Collaborated with other childcare professionals to continuously improve the quality of care provided to children.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Maintained accurate records of attendance, incident reports, and daily logs for effective documentation purposes.
- Kept children between ages of 4 months - 12 years old safe and secure with vigilant oversight.
FRONT DESK VOLUNTEER
Good Samaritan Hospital
Suffern, New York
08.2018 - 01.2019
- Maintained confidentiality of sensitive information as required by organizational policies and regulations.
- Collaborated with other staff members to ensure seamless coordination of guest services, resulting in increased overall satisfaction.
- Exhibited excellent multitasking abilities by handling multiple requests simultaneously while maintaining attention to detail.
- Managed incoming phone calls and routed them appropriately, maintaining professional communication at all times.
- Demonstrated proficiency in using computer systems for data entry, record keeping, scheduling appointments, and managing visitor logs.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Provided exceptional customer service through active listening, problem-solving, and timely communication.
- Assisted in maintaining a clean and welcoming reception area, contributing to a positive first impression for guests.
Education
BACHELOR OF SCIENCE - HEALTHCARE ADMINISTRATION
Manhattan College
Riverdale, NY01.2023
High School Diploma -
Nyack High School
Nyack, NY06.2019
Skills
- Bilingual (English Spanish)
- Microsoft Excel
- Documentation and recordkeeping
- Team collaboration
- Data entry
- Time management
- Attention to detail
- Verbal and written communication
- Multitasking
- Decision-making
- Employee supervision
- Adaptability and flexibility
Timeline
OPERATIONS ADMINISTRATIVE COORDINATOR
Conexus Tech Inc.
10.2024 - 11.2025
RADIATION THERAPY INTERNSHIP
Advanced Radiation Oncology
06.2022 - 08.2022
ASSISTANT CHILDCARE COORDINATOR
Fairy Steps Childcare Corp.
07.2021 - 10.2024
Childcare Assistant
Fairy Steps Childcare Corp.
07.2019 - 07.2021
FRONT DESK VOLUNTEER
Good Samaritan Hospital
08.2018 - 01.2019
BACHELOR OF SCIENCE - HEALTHCARE ADMINISTRATION
Manhattan College
High School Diploma -
Nyack High School