Charleen Carpenter
Pahrump,NV
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Slot Shift Manager
Golden Entertainment
Pahrump, NV
07.2016 - Current
- Provided exceptional customer service by addressing customer complaints and resolving issues promptly.
- Monitored gaming floor activity to ensure compliance with state regulations and company policies.
- Performed regular maintenance on slot machines and responded to machine malfunctions immediately.
- Ensured that all safety standards were met and enforced safety policies among employees.
- Adhered to all applicable laws, rules, regulations, guidelines and best practices.
- Initiated proactive communication with customers in order to build relationships.
- Resolved conflicts between patrons or employees in a professional manner.
- Resolved customer complaints and payout errors.
- Explained game rules, betting limits and house policies.
Bingo Worker
Golden Entertainment
Pahrump, NV
- Checked bingo cards for accuracy and completeness.
- Organized and distributed bingo materials to players.
- Called out numbers during bingo games in a clear, audible voice.
- Verified winners of each game and awarded prizes promptly.
- Maintained a positive attitude and professional demeanor at all times.
- Ensured compliance with gaming regulations and procedures.
- Assisted customers with questions about the rules of the game.
- Cleaned up bingo area at end of shift, including disposing of trash.
- Provided courteous customer service to all guests attending bingo events.
- Recorded sales transactions accurately and efficiently using cash register or computer system.
Cage Cashier
Golden Entertainment
Pahrump, NV
- Greeted customers and answered inquiries regarding services.
- Verified customer identification to ensure compliance with gaming regulations.
- Processed payments for chips, tokens, and cash transactions.
- Maintained accurate records of cage transactions and balances.
- Performed daily balancing activities including count-downs, verifications, and reconciliations.
- Provided customer service assistance in resolving disputes or discrepancies related to cage transactions.
- Assisted other departments with special projects as needed.
- Ensured that all state gaming laws were followed at all times.
- Balanced currency, coin and voucher inventories regularly throughout shift.
- Issued change funds for table games employees during their shifts.
- Organized paperwork and completed reports accurately within specified deadlines.
- Performed opening and closing duties such as counting money drawers and verifying floats.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
Education
High School Diploma -
Atascadero High School
Atascadero, CA06.1972
Skills
- Customer Complaint Resolution
- Inventory Control
- Customer Service
- Rule Enforcement
- Computer Skills
- Communication
- Dependable and Responsible
- Relationship Building
- Problem-Solving
Timeline
Slot Shift Manager
Golden Entertainment
07.2016 - Current
Bingo Worker
Golden Entertainment
Cage Cashier
Golden Entertainment
High School Diploma -
Atascadero High School
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