Charleen Fuentes
4001 Zulley St. Mission,TX
Summary
Proactive Detention Officer with over 3 years of experience in maintaining security and safety within detention facilities. Skilled in physical searches, inmate processing, and conflict de-escalation, with additional expertise in customer service and sales from prior roles. Bringing strong critical thinking and Spanish fluency to enhance operations and support team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Detention Officer
Hidalgo County Sheriffs Office Adult Detention
2021.03 - Current
- 03/2021- Current 40 hrs per week
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Processed inmates by taking photographs and fingerprints.
- Assists medical staff with distribution of medications to inmates
- Process, classify, transfer, transport and/or release inmates with attention to the health, safety and security of other officers, inmates and the public
- May confiscate, inventory and store property from new inmates and release property to outgoing prisoners
- Verified identification using specialized databases and methods such as fingerprinting.
- Facilitated video arraignment processes as part of judicial process.
- Made rounds at specified intervals and conducted head counts and roll calls.
Sales Associate
The Shack Supplements And Shakes
2018.01 - 2020.02
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products.
- Answered customer questions regarding supplements, nutrition and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Prepared large cash deposits with zero discrepancies.
Server
Pizza Hut
2016.03 - 2017.09
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Arts - Criminal Justice
The University of Texas Rio Grande Valley
Edinburg, TX12.2020
High School Diploma -
Mission High School
Mission, TX05.2017
Skills
- Security Checks
- Critical Thinking
- Conflict De-Escalation
- Spanish Fluency
- Maintain Records
- Surveillance
- Body and Cell Searches
- Booking Procedures
- Data Entry
- Policy Enforcement
- Medical Emergency Response
- Conduct Reporting
Certification
- Basic Certification as a Jailer from Texas Commission of Law Enforcement (TCOLE) 11/19/2021-Current
- Certified NCIC/TCIC TLETS operator 09/2022- Current
Languages
Spanish
Native or Bilingual
Timeline
Detention Officer
Hidalgo County Sheriffs Office Adult Detention
2021.03 - Current
Sales Associate
The Shack Supplements And Shakes
2018.01 - 2020.02
Server
Pizza Hut
2016.03 - 2017.09
Bachelor of Arts - Criminal Justice
The University of Texas Rio Grande Valley
High School Diploma -
Mission High School
- Basic Certification as a Jailer from Texas Commission of Law Enforcement (TCOLE) 11/19/2021-Current
- Certified NCIC/TCIC TLETS operator 09/2022- Current
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