Epic (EHR)
Open To Work
CHARLEEN GREEN
Des Arc,Arkansas
Summary
Dynamic medical receptionist with proven expertise at Duke Medical Clinic, excelling in patient relations and appointment scheduling. Adept at maintaining HIPAA compliance and enhancing office efficiency, I implemented procedures that significantly reduced wait times. Strong communicator with a commitment to exceptional customer service and proficient in electronic medical records management.
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
29
29
years of professional experience
Work History
Medical Receptionist
Duke Medical Clinic, Dr. John Richard Duke
04.2024 - 08.2025
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record (EHR) systems to optimize provider availability.
- Maintained accurate patient records and ensured compliance with HIPAA regulations.
- Handled incoming calls, addressing concerns and directing inquiries to appropriate departments.
- Implemented office procedures that improved patient flow and reduced wait times.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed over 50 or more of high volume incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Checked patient insurance, demographic, and health history to keep information current.
- Scheduled appointments using electronic health record system.
- Handled incoming calls, directing inquiries to appropriate medical staff.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Cashier
Palace Drug Store, Ray Harvey
09.2016 - 06.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Maintained accurate cash drawer, ensuring balanced transactions at end of shifts.
- Monitored inventory levels, alerting management to restock needs proactively.
- Collaborated with team members to maintain cleanliness and organization in checkout areas.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Secretary
Robert M. Abney, P.A., Attorney at Law
08.1996 - 08.2016
- Managed scheduling and calendar coordination for attorney to optimize workflow and client appointments.
- Drafted and edited legal correspondence, ensuring accuracy and compliance with legal standards.
- Maintained confidential client files and records for easy retrieval.
- Oversaw daily office operations, ensuring adherence to deadlines and high-quality service delivery to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Implemented filing system upgrades that streamlined access to critical legal documents for attorneys.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Coordinated communication between clients and legal team, facilitating timely responses to inquiries.
Education
High School Diploma -
Des Arc High School
Des Arc, AR05-1995
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient registration
- Microsoft office
- HIPAA compliance
- Payment collection
- Reminder calls
- Patient relations
- Electronic medical records
- Typing and filing
- Customer service
- Time management
Software
Microsoft office
Microsoft Teams
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Medical Receptionist
Duke Medical Clinic, Dr. John Richard Duke
04.2024 - 08.2025
Cashier
Palace Drug Store, Ray Harvey
09.2016 - 06.2021
Secretary
Robert M. Abney, P.A., Attorney at Law
08.1996 - 08.2016
High School Diploma -
Des Arc High School