Charleen Herriott
Prince George,VA
Summary
Professional real estate expert with solid foundation in property sales and client management. Known for delivering high-impact results through effective market strategies and negotiation tactics. Reliable team player with focus on collaboration and adaptability to meet evolving market demands.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Realtor
1st Class Real Estate
01.2021 - Current
- Developed and maintained a strong network of clients through referrals, networking events, and online marketing strategies
- Conducted market research to accurately price properties and provide clients with competitive analysis reports
- Created compelling property listings with high-quality photos, detailed descriptions, and virtual tours to attract potential buyers
- Negotiated contracts and terms of sale on behalf of clients to ensure favorable outcomes for both parties involved
- Collaborated with mortgage lenders, home inspectors, and title companies to facilitate smooth transactions for clients
- Provided exceptional customer service by promptly responding to inquiries, scheduling property showings, and addressing client concerns
- Stayed up-to-date on local real estate market trends, regulations, and financing options to better assist clients in making informed decisions
- Utilized social media platforms such as Facebook and Instagram to promote properties for sale or rent
- Organized open houses and conducted property tours for potential buyers or renters
- Assisted first-time homebuyers in understanding the process of purchasing a home from start to finish
Property Manager
PCS Property Management
09.2022 - 12.2023
- Managed and oversaw daily operations of residential and commercial properties, ensuring efficient and smooth functioning of all aspects of property management
- Developed and maintained positive relationships with tenants, addressing concerns and inquiries promptly, contributing to a high tenant satisfaction rate of 90%
- Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance issues, ensuring a well-maintained and safe living or working environment
- Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring compliance with property regulations and policies
- Implemented a proactive rent collection process, reducing late payments by .05% and improving overall cash flow
- Utilized property management software to streamline administrative tasks, track lease agreements, and generate financial reports, improving overall operational efficiency
- Conducted market analysis to set competitive rental rates, contributing to increased property revenue and market competitiveness
- Handled tenant disputes and conflicts professionally and effectively, maintaining positive relationships and minimizing legal complications
Community Director
Hunt Military Communities
09.2014 - 06.2022
- Managed a team of 50 employees, providing guidance and support to ensure consistent delivery of exceptional customer service
- Developed and implemented community engagement strategies to increase resident satisfaction and retention by XX%
- Collaborated with the marketing department to create targeted campaigns that resulted in 85% increase in new resident sign-ups
- Organized and executed successful community events, fostering a sense of belonging among residents and increasing participation by 65%
- Created and maintained a social media presence for the community, growing followers by 55% within one year
- Analyzed data from resident surveys to identify areas for improvement and implemented initiatives that led to a 20% increase in overall satisfaction scores
- Managed budget allocation for community activities, optimizing resources while maintaining high-quality experiences for residents
- Conducted regular market research to stay updated on industry trends and competitor offerings, informing strategic decision-making processes
Community Manager
Balfour Beatty
09.2012 - 09.2014
- Established and maintained relationships with key stakeholders, including government officials, community leaders, and nonprofit organizations
- Collaborated with marketing department to create impactful campaigns promoting the organization's social responsibility efforts
- Served as a spokesperson for the organization at public events, effectively communicating its mission and values
- Managed crisis communications by promptly addressing issues and maintaining transparency with stakeholders
- Oversaw the development of community service projects aligned with company goals and objectives
- Implemented metrics tracking system to measure the impact of community relations initiatives on brand reputation
Education
Bachelor's degree - Business Administration
Strayer University
03.2016
Skills
- Property Management
- Accounts Payable
- Marketing
- Market Analysis
- Property Leasing
- General Ledger Accounting
- Negotiation
- Financial Report Writing
- Market Research
- Fair Housing Regulations
- Contract Negotiation
- Management
- Journal Entries
- Pricing
- Account Reconciliation
- Payroll
- Event Planning
- Accounts Receivable
- Leasing and sales
- Property management knowledge
- Technological proficiency
- Property valuation
- Market analysis proficiency
- P&L analysis
- Client rapport and retention
- Sales and marketing strategy
- Networking and prospecting
- Client-focused service
- Strong organizational skills
- Client-oriented
Certification
- Real Estate License
- Certified Apartment Manager
Timeline
Property Manager
PCS Property Management
09.2022 - 12.2023
Licensed Realtor
1st Class Real Estate
01.2021 - Current
Community Director
Hunt Military Communities
09.2014 - 06.2022
Community Manager
Balfour Beatty
09.2012 - 09.2014
- Real Estate License
- Certified Apartment Manager
Bachelor's degree - Business Administration
Strayer University
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