Charleen Jones
Houston,TX
Summary
Retired seasoned USPS Supervisor, with 25+ years of management and leadership experience who serves as a Community Ambassador for various causes.
Overview
35
35
years of professional experience
Work History
Voter Educator
Center for Civic and Public Policy Improvement
Houston, TX
08.2025 - 11.2025
- Working as a part-time independent contractor with Houston Justice. One of the goals is to increase Civic and Community Engagement in our community. We help plan Community Dinners, and GOTV events in the community with the goal of increasing voter turnout and awareness of what the roles are of different elected officials. The goal is to identify community events to engage and reach low-propensity voters about issues affecting the community. I also worked as a Voter Educator Contractor from August 2022 - November 2022, and August 2023 - November 2023. We were successful in meeting our target goals each year.
Community Ambassador Consultant
Ford Momentum Inc.
Houston, TX
06.2024 - 10.2024
- Worked as an Independent Contractor for Ford Momentum Company on the SE Management MOVE Project. I successfully conducted outreach activities to engage the residents in the community. For example, I prepared and distributed a survey that requested to know how residents moved around in the community and the city, and any concerns they might have to enhance their community. I was given a 60-day deadline to complete the project. I successfully developed and executed public relations plans to improve visibility by attending community meetings, senior citizen retirement centers, and civic club meetings. As a result, I was successful in exceeding the goals of getting 100 surveys completed which resulted in the people having a voice in their community, as well as improvements in their neighborhoods.
Community Ambassador Consultant
Empower Community Development Corporation
Houston, TX
11.2021 - 11.2023
- Working as an Part-Time Independent Contractor to 1)find qualified senior citizens who need modifications to their homes 2)informed residents of the service(s) available and the process to apply, 3)connect residents to agency for application approvals, 4) research and host events, engagement support
- Located 5 senior citizens who qualified for the program and are now receiving much needed free home repairs
- Facilitated and organized Free Legal Clinics that connected citizens of Houston with resources and tools they need to maintain and thrive in their homes and communities
Community Ambassador Consultant
Ford Momentum Inc.
Houston, TX
10.2020 - 03.2022
- Worked as a Part-Time Independent Contractor
- Connected with community members, political representatives, and faith based organizers to spread awareness about My Home Is Here, an affordable housing needs assessment conducted by Harris County Community Services Department and the Kinder Institute for Urban Research at Rice University
- Engaged in virtual activities encouraging Harris County residents to take the survey online
Supervisor, Customer Services
USPS
Wharton, TX
11.2015 - 03.2019
- Supervised 22 employees, Wharton Post Office, (3 of which were Remote Post Offices) with the daily distribution and delivery of mail
- Responsible for $40,000 in stamp stock and money orders
- Identified and corrected performance and personnel issues negatively impacting team and business operations
- Executed training initiatives to improve skills and develop leaders from within
- Assessed customer needs and upsold products and services to maximize revenue sales
(A)Manager/Supervisor CSO
USPS
Houston, TX
03.1991 - 11.2015
- Responsible for daily distribution and delivery of mail to customers, PO Boxes retention, and increasing revenue in the sale of stamps, money orders and packaging
- Supervised Supervisors, clerks, City/Rural Carriers, and at times had stamp/money order accountability of $125,000
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Identified and corrected performance and personnel issues to reduce impact to business operations
- Coached staff members to develop long-term career goals
Education
Bachelor of Arts - Business Administration And Management
Columbia College
Columbia, MO05.1980
Associates of Arts - Travel Administration
Columbia College
Columbia, MO05.1978
Timeline
Voter Educator
Center for Civic and Public Policy Improvement
08.2025 - 11.2025
Community Ambassador Consultant
Ford Momentum Inc.
06.2024 - 10.2024
Community Ambassador Consultant
Empower Community Development Corporation
11.2021 - 11.2023
Community Ambassador Consultant
Ford Momentum Inc.
10.2020 - 03.2022
Supervisor, Customer Services
USPS
11.2015 - 03.2019
(A)Manager/Supervisor CSO
USPS
03.1991 - 11.2015
Bachelor of Arts - Business Administration And Management
Columbia College
Associates of Arts - Travel Administration
Columbia College