Charleen Mendoza
Federal Way,WA
Summary
Detail-oriented security professional with expertise in emergency response coordination, risk management, and security protocol development. Committed to ensuring safety and enhancing operational efficiency.
Overview
17
17
years of professional experience
Work History
Security Officer
Allied Universal
Kent, Washington
04.2020 - Current
- Monitored facility access to ensure safety and security of premises.
- Responded to emergency situations, providing assistance and coordination with local authorities.
- Conducted regular inspections of premises to identify security risks and vulnerabilities.
- Collaborated with team members to develop and implement security protocols.
- Maintained accurate logs of daily activities, incidents, and observations for reporting purposes.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Verified photo IDs and tickets to allow guests passage.
- Completed incident reports to record security or loss prevention incidents.
- Adhered to post orders while maintaining a visible presence around the property.
- Operated communication systems between officers stationed throughout the facility.
Barista Shift Supervisor
Starbucks
Kelso, Washington
02.2016 - 01.2019
- Supervised barista team during peak hours to ensure efficient service.
- Trained new baristas on beverage preparation and customer service standards.
- Coordinated shift schedules to optimize staff coverage and productivity.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints in a polite and professional manner.
- Provided support during peak hours by running drinks or helping out on the register.
- Promoted positive team morale by encouraging collaboration among staff members.
Customer Service Manager
Old Country Buffet
Federal Way, Washington
03.2013 - 06.2015
- Oversaw scheduling to optimize staffing levels during peak hours.
- Fostered a positive team environment through effective communication strategies.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Cinemark theaters
Customer Service
Federal Way, Washington
01.2010 - 02.2013
- Assisted customers with ticket purchases and seating arrangements.
- Maintained cleanliness in theater areas and restrooms throughout shifts.
- Managed snack bar operations including food preparation and cash handling.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Collaborated with team members to ensure smooth theater operations during busy times.
- Conducted regular inventory checks on concessions and supplies for restocking needs.
- Provided information regarding show times, new releases and upcoming movies and trailers.
Education
High School Diploma -
Federal Way High
Federal Way, WA06-2007
Skills
- Monitoring access
- Security protocol development
- Emergency response coordination
- Inspection and risk assessment
- Incident reporting
- Risk management
- Beverage preparation
- Cash handling
- Customer service
- Staff training
- Problem solving
- Time management
- Attention to detail
- Cleanliness
Timeline
Security Officer
Allied Universal
04.2020 - Current
Barista Shift Supervisor
Starbucks
02.2016 - 01.2019
Customer Service Manager
Old Country Buffet
03.2013 - 06.2015
Cinemark theaters
Customer Service
01.2010 - 02.2013
High School Diploma -
Federal Way High