Charleen Munhenga
Dublin,CA
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis with proven ability to work in fast-paced environment. Proven ability to manage diversified office administrative functions, manage events, offer customer assistance and provide team support. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Teacher's Assistant
My Space to Grow
DUBLIN, CA
04.2022 - 03.2023
- Engaged with children on individual basis to build positive relationships and promote learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
- Maintained accurate records of student progress and behavior, allowing for timely interventions when necessary.
- Implemented engaging hands-on activities that facilitated learning through play, promoting cognitive development among students.
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Promoted healthy habits among children by incorporating physical activity into daily routines and providing guidance on proper nutrition choices during meal times.
- Collaborated effectively with fellow teachers to share best practices and coordinate activities across classrooms in the childcare center.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
Medical Administration Assistant
Abc Corporation
Dallas, TX
03.2020 - 03.2022
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Followed up with insurance companies to secure timely payment.
- Generated reports and logged patient information for reliable records.
- Contributed to the hiring process by reviewing resumes, scheduling interviews, and providing feedback on potential candidates.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, protecting sensitive data at all times.
Office Administrator
Fedex Cross Border
Olympia, WA
11.2017 - 02.2020
- Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team efficiency.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Developed and implemented successful customer relations strategies, opening up communication and dramatically increasing satisfaction scores.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Processed financial documents including contracts, expense reports and invoices.
- Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Assessed employee performance and capabilities, discovering weaknesses that needed to be immediately addressed.
- Coordinated schedules, administrative functions, quality assurance and process improvements.
- Provided onboarding to new employees and supported all departmental members, resulting in increased productivity and performance.
- Produced professional and error-free letters, presentations and spreadsheets.
- Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
- Automated office operations to manage client correspondence, record tracking and data communications.
- Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
- Verified prices and computed totals to complete accurate invoices.
- Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
Office Manager
VALLEY EYECARE CENTRE
DUBLIN, CA
04.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Lead Pharmacy Technician
Ascension Health
Elk Grove, IL
05.2015 - 11.2017
- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Maintained clean and organized pharmacy shelving and work areas.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Prepared and submitted claims to insurance companies for payment.
Cashier
Westgate Resorts
Yulee, FL
01.2014 - 05.2015
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Education
Bachelor of Arts - Communications
Midlands State University
Gweru,Zimbabwe12.2012
Skills
- Patient Profiles
- Multi-Line Phone Systems
- Charting and Clinical Documentation
- Patient Scheduling
- Case History Documentation
- Medical Office Management
- Medical Report Transcription
- File Maintenance
- Insurance Authorizations
- Customer service
- Patient file maintenance and updates
- Insurance Claims Handling
- Patient Care and Confidentiality
- Inventory Stocking
- Appointment Organization
- Medical Records Verification
- Payment processing
- Cash drawer balancing
- Time management ability
- Public relations
- Scheduling meetings
- Training and coaching
- Inventory control
- Customer relations
- Self-directed
- Computer proficiency
- Senior leadership support
- Scheduling and calendar management
- Reception
- Office supply management
- Organizing meetings
- Report writing
- Documentation proficiency
- Key relationship management
- Schedule coordination
- MS Office proficient
Timeline
Office Manager
VALLEY EYECARE CENTRE
04.2023 - Current
Teacher's Assistant
My Space to Grow
04.2022 - 03.2023
Medical Administration Assistant
Abc Corporation
03.2020 - 03.2022
Office Administrator
Fedex Cross Border
11.2017 - 02.2020
Lead Pharmacy Technician
Ascension Health
05.2015 - 11.2017
Cashier
Westgate Resorts
01.2014 - 05.2015
Bachelor of Arts - Communications
Midlands State University
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