Visionary CNO and Leadership Consultant offering over 20 years of experience building and leading high-performing healthcare teams.
Patient-centered, forward-thinking and results-driven experienced leader.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Leadership Consultant
Independent Contrator
07.2002 - Current
National independent healthcare consultant and leadership coach
Strategic analysis, planning and execution
Operational and clinical transformation
Cultural analysis and development
Leadership analysis and development.
Enhanced team performance by implementing effective leadership development programs and strategies.
Developed customized training modules for clients, resulting in improved organizational effectiveness.
Conducted comprehensive assessments of leadership capabilities, identifying areas for growth and improvement.
Coached executives on decision-making techniques, leading to better business outcomes and increased profits.
Promoted a culture of continuous learning within organizations by creating accessible resources and tools for leaders at all levels.
Strengthened relationships between departments with cross-functional team-building activities promoting collaboration and understanding.
Assisted organizations in succession planning to ensure smooth transitions during periods of turnover or growth.
Conducted 360-degree feedback surveys to provide leaders with valuable insights into their strengths and areas for development.
Supported talent acquisition efforts by advising hiring managers on effective interviewing techniques and candidate evaluation methods.
Evaluated the success of leadership development programs through ongoing measurement against established benchmarks and objectives.
Fostered diversity and inclusion within organizations by offering training sessions covering topics such as unconscious bias, microaggressions, and cultural competence.
Assisted leadership teams with building shared beliefs and attitudes across organizational structures.
Strengthened [Type] operations and [Type] organizational structures through detailed evaluations and strategic improvement plans.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Chief Nursing Officer Consulting Interim
Bakersfield Behavioral Healthcare Hospital
05.2023 - 08.2023
Consulted to grow, expand and develop new forensic service line by provide additional resources for the community and region
Restructured clinical division to support new, expanded service line
Stabilized staffing structure of Nursing leadership and overall staffing
Planned with exec leadership how to approach and facilitate expansion by restructuring current care model
AOC as needed.
Chief Nursing Officer - Two Hospitals Consulting Interim
McLaren Bay Region & McLaren Central Michigan
04.2022 - 05.2023
Provision of executive CNO leadership reporting to the CEO and in collaboration with the Senior Leadership team
Worked in collaboration with the CEO to organize and execute plan for Tele Neonatology as well as pediatric coverage
Leadership development and mentoring of managers and directors
Reorganization of org structure for Nursing Leadership
Development of educational support for physicians and clinical staff
Organization and facilitation support of Risk Management related to occurrence and medication error reporting including MERP development
Collaboration with system resources to prepare for successful Joint Commission Survey
Raised Press Ganey willingness to recommend to high 90s for inpatient services
Cultural transformation to include collaboration, commitment, engagement and accountability.
Chief Nursing Officer Consulting Interim
Crossroads Community Hospital - Quorum
10.2021 - 04.2022
CCH is a for profit community focused hospital managed by Quorum Health
The hospital consists of 47 inpatient beds, an ED serving over 13000 patients per year, a very busy SS department providing DaVinci bariatric surgery, orthopedics, urology, gyn surgery and GI services
In addition to several Primary Care Clinics the hospital provides nationally recognized Rehab inpatient and outpatient services
Member of the executive leadership team reporting directly to the CEO and to the corporate CNO in a for profit national organization
Led and developed a group of 6 directors including ICU, Emergency Services, Surgical Services, Acute Care, Rehab Services, Education, Infection Prevention and Employee Health
Initiated procurement of Illinois Emergency Management supplemental staff
Initiated hospital wide Emergency Management status methodology
Developed, attained beta testing for Lippincott Online clinical resource to test with potential to expand to 22 hospitals nation wide
Facilitated EMR optimization that spread to other Quorum hospitals nationally
Successful Joint Commission prep
Raised Press Ganey patient experience scores by 30 percent
Addressed and stabilized recruitment, retention during Covid by creating new, innovative strategies.
Chief Nursing Officer Consulting Interim
Klickitat Valley Health
01.2021 - 10.2021
KVH is a nonprofit care provider operated by a Public Hospital District and is owned by the citizens of the district
The elected Board of Commissioners governs the District and employees are represented by SEIU, Local 1199 NW
Services for the region are provided by a Critical Access Hospital, Family Medicine Clinic, Specialty Clinics and robust Wellness & Therapy Center
As Interim CNO I was engaged in restructuring the organizational chart with focus on clinical reporting structure, stabilizing both leadership and staffing in all clinical areas
Initiated Employee engagement communication initiatives to improve employee satisfaction scores(survey upcoming)
Consistent COVID 19 engagement with HICS to create vaccine distribution strategy
Mentored Acute & Surgery Managers to develop care delivery, patient experience and employee engagement
Worked collaboratively with CEO and Senior Leadership to create new contemporary clinical reporting structure
Collaborated with Senior Leaders to decrease employee turnover by creating innovative retention strategy(metrics upcoming)
Actively engaged in new construction planning for Acute Care and Surgical Services
Leadership
Member of the Senior Leadership team, building trusting and supportive relationships within the group and cross functionally
Attended all Senior Leadership, Medical Staff and other committee meetings and provided presentations of initiatives
Facilitated capital expenditures and recommendations.
Chief Nursing Officer Consulting Interim
Klickitat Valley Health
01.2021 - 10.2021
KVH is a nonprofit care provider operated by a Public Hospital District and is owned by the citizens of the district
The elected Board of Commissioners governs the District and employees are represented by SEIU, Local 1199 NW
Services for the region are provided by a Critical Access Hospital, Family Medicine Clinic, Specialty Clinics and robust Wellness & Therapy Center
As Interim CNO I was engaged in restructuring the organizational chart with focus on clinical reporting structure, stabilizing both leadership and staffing in all clinical areas
Initiated Employee engagement communication initiatives to improve employee satisfaction scores(survey upcoming)
Consistent COVID 19 engagement with HICS to create vaccine distribution strategy
Mentored Acute & Surgery Managers to develop care delivery, patient experience and employee engagement
Worked collaboratively with CEO and Senior Leadership to create new contemporary clinical reporting structure
Collaborated with Senior Leaders to decrease employee turnover by creating innovative retention strategy(metrics upcoming)
Actively engaged in new construction planning for Acute Care and Surgical Services
Leadership
Member of the Senior Leadership team, building trusting and supportive relationships within the group and cross functionally
Attended all Senior Leadership, Medical Staff and other committee meetings and provided presentations of initiatives
Facilitated capital expenditures and recommendations.
Chief Nursing Officer Consulting Interim
Regional Medical Center HCA
11.2020 - 01.2021
RMC is a 258 bed acute care hospital with 34 ICU beds plus neurological ICU and is a county designated Level II Trauma Center
The hospital services include ICU, Tele, MS, Tertiary Emergency Services, Surgical Services, Interventional Cardiology and ECMO
As Interim Chief Nursing Officer at RMC I functioned with overall authority for providing leadership, direction and administration of direct patient care activities, nursing practice and nursing education & development across the organization
Responsible as ICON for driving, supporting and modeling a culture focused on employee engagement, quality & patient safety, financial accountability, success and excellence of the overall patient experience
Operations & Outcomes
Strategized & drove process improvement focused on the latest care delivery and operational models to improve clinical services, patient outcomes, throughput with consistent focus on patient safety
Promoted, supported the use and implementation of technology to streamline operations, facilitate operations and optimize work & care processes
Collaborated consistently with other disciplines to implement programs, policies & procedures that address how patient care needs are assessed, met and evaluated
Leadership
Served as a member of the executive leadership team, built and supported effective collegial relationships with internal & external constituents or stakeholders and assured optimal operational effectiveness
Actively engaged with hospital governing body, senior leadership, medical staff, managers and staff
Participated & promoted relationships among many types of community organizations to improve patient and community health outcomes
Practice
Worked to support the development of processes assuring nurses throughout the organization were involved in shared governance, decision making structures and processes to establish standards of practice and address areas of concern
Worked to optimize the flow of information and decision making among bedside nurses, the leadership team and the CNO.
Chief Nursing Officer Consulting Interim
Regional Medical Center HCA
11.2020 - 01.2021
RMC is a 258 bed acute care hospital with 34 ICU beds plus neurological ICU and is a county designated Level II Trauma Center
The hospital services include ICU, Tele, MS, Tertiary Emergency Services, Surgical Services, Interventional Cardiology and ECMO
As Interim Chief Nursing Officer at RMC I functioned with overall authority for providing leadership, direction and administration of direct patient care activities, nursing practice and nursing education & development across the organization
Responsible as ICON for driving, supporting and modeling a culture focused on employee engagement, quality & patient safety, financial accountability, success and excellence of the overall patient experience
Operations & Outcomes
Strategized & drove process improvement focused on the latest care delivery and operational models to improve clinical services, patient outcomes, throughput with consistent focus on patient safety
Promoted, supported the use and implementation of technology to streamline operations, facilitate operations and optimize work & care processes
Collaborated consistently with other disciplines to implement programs, policies & procedures that address how patient care needs are assessed, met and evaluated
Leadership
Served as a member of the executive leadership team, built and supported effective collegial relationships with internal & external constituents or stakeholders and assured optimal operational effectiveness
Actively engaged with hospital governing body, senior leadership, medical staff, managers and staff
Participated & promoted relationships among many types of community organizations to improve patient and community health outcomes
Practice
Worked to support the development of processes assuring nurses throughout the organization were involved in shared governance, decision making structures and processes to establish standards of practice and address areas of concern
Worked to optimize the flow of information and decision making among bedside nurses, the leadership team and the CNO.
Chief Clinical Officer Consulting Interim
Kindred Chicago North
07.2020 - 11.2020
Kindred Chicago North is a 170 bed high volume Long Term Acute Care Hospital
It is the largest of Kindred hospitals and part of an integrated five hospital system serving the Chicago metropolitan area
The hospital also serves a large rural catchment area providing Complex ICU care, Acute Care, Surgical Services, Rehab Services including RT, PT, Speech and Wound Care
Expert vent management & RT services, nutritional evaluation and support or consultation, extensive wound care services and transitional support through Interdisciplinary Care Team, Patient & Family Centered Care with expansion into Palliative Care
Assessment and revised model of all clinical and ancillary teams through collaboration, shared governance, accountability and Patient Centered Care
Focus on restructure of nursing care model, lab processes and pharmacy services
Strong partnership with Quality & Risk to address daily emerging challenges and process improvement
Creation of foundational principals to assure nursing continuity and future growth including retention, fiscal accountability and safety
Integration of data analysis and utilization toward decision making
Mentoring and development of key clinical leaders to assure succession planning
Joint Commission continual readiness
Supported CEO including covering during CEO absence.
Chief Clinical Officer Consulting Interim
Kindred Chicago North
07.2020 - 11.2020
Kindred Chicago North is a 170 bed high volume Long Term Acute Care Hospital
It is the largest of Kindred hospitals and part of an integrated five hospital system serving the Chicago metropolitan area
The hospital also serves a large rural catchment area providing Complex ICU care, Acute Care, Surgical Services, Rehab Services including RT, PT, Speech and Wound Care
Expert vent management & RT services, nutritional evaluation and support or consultation, extensive wound care services and transitional support through Interdisciplinary Care Team, Patient & Family Centered Care with expansion into Palliative Care
Assessment and revised model of all clinical and ancillary teams through collaboration, shared governance, accountability and Patient Centered Care
Focus on restructure of nursing care model, lab processes and pharmacy services
Strong partnership with Quality & Risk to address daily emerging challenges and process improvement
Creation of foundational principals to assure nursing continuity and future growth including retention, fiscal accountability and safety
Integration of data analysis and utilization toward decision making
Mentoring and development of key clinical leaders to assure succession planning
Joint Commission continual readiness
Supported CEO including covering during CEO absence.
CVH provides comprehensive care to the Southern Coastal area including Rural Health Clinics, Surgical Services, Medical-Surgical Inpatient and ICU level care, Quality, PI & Risk, busy Emergency Department
Nine direct reports and 200 indirect reports, Diagnostic Imaging and full diagnostic services
As CNO & COO I was accountable for Quality & Safety of all patient care including Patient & Employee Safety
Quality & Performance Improvement, Risk Management and Patient Experience including hiring a permanent Quality Director
In depth assessment of all clinical services and reconfiguration of reporting structure
Participated in the development of Infusion Services and a new Wound Care Center with hyperbaric services
Improvement of Patient Experience Press Ganey scores by 40%
Initiated, led and participated in Hospital Incident Command in response to COVID 19 outbreak in collaboration with County HD, State and Federal entities
Stabilized clinical leadership team through collaboration, mentoring and hiring of new talent
Worked closely with CEO and CFO to develop financially sound care delivery
Established continual readiness for all surveys including CMS and State
Positive Bargaining Union relationships, addressed all issues.
CVH provides comprehensive care to the Southern Coastal area including Rural Health Clinics, Surgical Services, Medical-Surgical Inpatient and ICU level care, Quality, PI & Risk, busy Emergency Department
Nine direct reports and 200 indirect reports, Diagnostic Imaging and full diagnostic services
As CNO & COO I was accountable for Quality & Safety of all patient care including Patient & Employee Safety
Quality & Performance Improvement, Risk Management and Patient Experience including hiring a permanent Quality Director
In depth assessment of all clinical services and reconfiguration of reporting structure
Participated in the development of Infusion Services and a new Wound Care Center with hyperbaric services
Improvement of Patient Experience Press Ganey scores by 40%
Initiated, led and participated in Hospital Incident Command in response to COVID 19 outbreak in collaboration with County HD, State and Federal entities
Stabilized clinical leadership team through collaboration, mentoring and hiring of new talent
Worked closely with CEO and CFO to develop financially sound care delivery
Established continual readiness for all surveys including CMS and State
Positive Bargaining Union relationships, addressed all issues.
PeaceHealth Sacred Heart University District Medical Center
03.2019 - 08.2019
120 bed Acute Care hospital located adjacent to Oregon State College
Services range from a busy city Emergency Department which includes 10 secure psychiatric beds, medical unit, inpatient psychiatry, inpatient rehab in addition to an expansion of medical-telemetry beds
Assessment and reorganization of Nursing Services including redesign of the Nursing Division org chart
Support and development of Shared Governance within a unionized environment
Organization and development of a 12 bed medical-tele unit to serve the community and increase volumes
Designed model of preparation for upcoming DNV survey
Facilitated decrease of LOS from 5.5 to 4.2 days
Collaborated to develop a staffing tool based on real time census and replacement factor to be utilized for Labor Cost Containment
Decreased turnover by 50%
Designed and facilitated Morning Huddle process to include Quality Monitors
Participated in daily and project Lean activities
Participated in Safety Stop process including debriefing to determine RCAs
DNV Survey and Response
Two unions - negotiated relationships and bargaining unit meetings, etc.
Chief Nursing Officer Consulting Interim
PeaceHealth Sacred Heart University District Medical Center
03.2019 - 08.2019
120 bed Acute Care hospital located adjacent to Oregon State College
Services range from a busy city Emergency Department which includes 10 secure psychiatric beds, medical unit, inpatient psychiatry, inpatient rehab in addition to an expansion of medical-telemetry beds
Assessment and reorganization of Nursing Services including redesign of the Nursing Division org chart
Support and development of Shared Governance within a unionized environment
Organization and development of a 12 bed medical-tele unit to serve the community and increase volumes
Designed model of preparation for upcoming DNV survey
Facilitated decrease of LOS from 5.5 to 4.2 days
Collaborated to develop a staffing tool based on real time census and replacement factor to be utilized for Labor Cost Containment
Decreased turnover by 50%
Designed and facilitated Morning Huddle process to include Quality Monitors
Participated in daily and project Lean activities
Participated in Safety Stop process including debriefing to determine RCAs
DNV Survey and Response
Two unions - negotiated relationships and bargaining unit meetings, etc.
241 bed Acute Care hospital with range of inpatient and outpatient services including innovative mobile stroke care, the latest cardiovascular surgery, behavioral health, women's health and emergency care to the Bay Area
Assessment and reorganization of staffing process establishing effective staffing patterns
Assessment and recommendation regarding all nursing, clinical departments
Assessment and recommendation of Nursing organizational chart
Collaboration with regional academic organizations
Developed nursing leadership established groundwork for future initiatives
Joint Commission survey preparation and response.
Chief Nurse Executive Consulting Interim
Sutter Health Mills Peninsula Medical Center
08.2018 - 03.2019
241 bed Acute Care hospital with range of inpatient and outpatient services including innovative mobile stroke care, the latest cardiovascular surgery, behavioral health, women's health and emergency care to the Bay Area
Assessment and reorganization of staffing process establishing effective staffing patterns
Assessment and recommendation regarding all nursing, clinical departments
Assessment and recommendation of Nursing organizational chart
Collaboration with regional academic organizations
Developed nursing leadership established groundwork for future initiatives
241 bed Acute Care hospital with range of inpatient and outpatient services including innovative mobile stroke care, the latest cardiovascular surgery, behavioral health, women's health and emergency care to the Bay Area
Assessment and reorganization of staffing process establishing effective staffing patterns
Assessment and recommendation regarding all nursing, clinical departments
Assessment and recommendation of Nursing organizational chart
Collaboration with regional academic organizations
Developed nursing leadership established groundwork for future initiatives
Joint Commission survey preparation and response.
Chief Nursing Officer Consulting Interim
Dignity Health St Rose de Lima Hospital
01.2018 - 07.2018
100 bed acute care hospital part of Dignity Health including primary care, specialty services, inpatient acute care and emergency services
Prepared strategic clinical operational plan for clinical closures
Initiated education, workshops and cultural transformation during transition
Increased Patient Experience scores from 6th to the 90th percentile
Significantly worked to decrease ALOS within six months
Worked closely with Quality Improvement to move scores up and integrate PI/QA into clinical departments
Joint Commission continual readiness strategy.
Chief Nurse Executive Consulting Interim
Dignity Health St Rose de Lima Hospital
01.2018 - 07.2018
100 bed acute care hospital part of Dignity Health including primary care, specialty services, inpatient acute care and emergency services
Prepared strategic clinical operational plan for clinical closures
Initiated education, workshops and cultural transformation during transition
Increased Patient Experience scores from 6th to the 90th percentile
Significantly worked to decrease ALOS within six months
Worked closely with Quality Improvement to move scores up and integrate PI/QA into clinical departments
Joint Commission continual readiness strategy.
Chief Nurse Executive Consulting Interim
Dignity Health St Rose de Lima Hospital
01.2018 - 07.2018
100 bed acute care hospital part of Dignity Health including primary care, specialty services, inpatient acute care and emergency services
Prepared strategic clinical operational plan for clinical closures
Initiated education, workshops and cultural transformation during transition
Increased Patient Experience scores from 6th to the 90th percentile
Significantly worked to decrease ALOS within six months
Worked closely with Quality Improvement to move scores up and integrate PI/QA into clinical departments
Joint Commission continual readiness strategy.
Chief Nursing Officer Consulting Interim
Dignity Health St Rose de Lima Hospital
01.2018 - 07.2018
100 bed acute care hospital part of Dignity Health including primary care, specialty services, inpatient acute care and emergency services
Prepared strategic clinical operational plan for clinical closures
Initiated education, workshops and cultural transformation during transition
Increased Patient Experience scores from 6th to the 90th percentile
Significantly worked to decrease ALOS within six months
Worked closely with Quality Improvement to move scores up and integrate PI/QA into clinical departments
200 acute care bed inner city hospital with additional 120 behavioral health inpatient unit
Provided transformational leadership for both St
Alexius Hospital and the Lutheran School of Nursing as well as serving a diverse community for Perioperative Services, Emergency Services, Wound Care Center including Hyperbaric Care, Rehab Services, MS, Psychiatric Services, ICU, and Senior Care Clinics
Created and developed high functioning Clinical Leadership
8 Direct Reports and 200 Indirect Reports
Mentorship of new leaders
Established Shared Governance structure
Clinical Division Restructure
Established Joint Commission & CMS survey readiness
Redesign of staffing, reduction of contract labor, reduction of turnover
Initiated Shared Governance
Initiated Patient & Family Centered Care
Improvement of Patient Satisfaction and Quality scores
CMS and state compliance.
Chief Nursing Officer & VP of Clinical Operations Consulting Interim
Columbia Memorial Hospital
05.2016 - 12.2016
200 acute care beds + primary and specialty clinics
Chief Nursing Officer & VP of Clinical Operations Consulting Interim - The Healthcare Initiative Transitional leadership during affiliation process in unionized environment for Surgical Services, Med Surg, OB, Emergency Services, ICU, Tele, and Pharmacy in a 200-bed community hospital undergoing great change
Responsibilities included - Reorganizing clinical budget, staffing
Mentoring new clinical leaders
Managing two union contracts, relationships
Budgeting and financial turnaround efforts, Value Based Purchasing, grants