Charleen Sherlock
Port Saint Lucie,FL
Summary
Accomplished Certified Operating Store Manager with a proven track record at The UPS Store 3932, excelling in customer service and problem-solving. Expert in store operations and employee training, significantly enhancing store efficiency and customer satisfaction. Skilled in multitasking and organization, adept at fostering positive customer relations and streamlining store processes for optimal performance.
Overview
12
12
years of professional experience
Work History
Certified Operating Store Manager
The UPS Store 3932
10.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Hostess/Server
Chucks Sea Food Restaurant
09.2019 - 10.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Office Manager
The Park & Shop
07.2016 - 06.2019
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Office Manager
DePaul Timber
08.2012 - 06.2016
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Education
GED/Diploma - General Studies
Oswayo Valley High School
Shinglehouse, PA06.1996
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Store Opening and Closing
Timeline
Certified Operating Store Manager
The UPS Store 3932
10.2021 - Current
Hostess/Server
Chucks Sea Food Restaurant
09.2019 - 10.2021
Office Manager
The Park & Shop
07.2016 - 06.2019
Office Manager
DePaul Timber
08.2012 - 06.2016
GED/Diploma - General Studies
Oswayo Valley High School
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