Charleen Sierra
Philadelphia,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Discovery Paralegal
Spear, Greenfield, Richman, Weitz & Taggart, P.C.
09.2023 - Current
- Assisting lawyers in drafting discovery requests for the opposing party.
- Responding to and managing litigation discovery.
- Gathering client documentation for document production.
- Verify information with clients.
Head Receptionist
Spear Greenfield Richman Weitz & Taggart, P.C.
09.2023 - 08.2024
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Utilized FileVine to retrieve and deliver client messages.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Receptionist
Road Express Trucking LLC
09.2022 - 09.2023
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Billing Clerk
Keith Pierson Toyota
07.2021 - 09.2022
- Handled account payments and provided information regarding outstanding balances.
- Managed invoicing and payment processing operations.
- Processed customer invoices, credit memos and payments within established timelines.
- Maintained detailed records of customer payments and billing adjustments.
- Responded to customer concerns and questions on daily basis.
- Maintained accurate records of customer payments.
Healthcare Hostess
Sodexo
10.2020 - 05.2021
- Completed daily side work and opening and closing duties without fail.
- Took reservations and to-go orders by phone, answered patient questions, and informed of accurate information regarding their diets.
- Resolved patients complaints to maintain complete their satisfaction.
- Greeted patients warmly upon arrival and provided friendly and warm presence.
- Organized, stocked and cleaned establishment's kitchen during shifts.
-
Education
High School Diploma -
Ridgeview High School
Orange Park, FL06.2016
Skills
- Customer Service
- Friendly, Positive Attitude
- Organization and Time Management
- Microsoft Office
- Teamwork and Collaboration
- Remote Office Availability
Timeline
Discovery Paralegal
Spear, Greenfield, Richman, Weitz & Taggart, P.C.
09.2023 - Current
Head Receptionist
Spear Greenfield Richman Weitz & Taggart, P.C.
09.2023 - 08.2024
Receptionist
Road Express Trucking LLC
09.2022 - 09.2023
Billing Clerk
Keith Pierson Toyota
07.2021 - 09.2022
Healthcare Hostess
Sodexo
10.2020 - 05.2021
High School Diploma -
Ridgeview High School
Similar Profiles
John FrisonJohn Frison
Litigation Paralegal at Spear, Greenfield, Richman, Weitz, & Taggart PCLitigation Paralegal at Spear, Greenfield, Richman, Weitz, & Taggart PC
Devonir GordonDevonir Gordon
Blinigual Client Relations Specialist at WEITZ & LUXENBERG, P.CBlinigual Client Relations Specialist at WEITZ & LUXENBERG, P.C
Onyinyechi Daniella EgbujorOnyinyechi Daniella Egbujor
Law Library Assisstant at Taggart Law Library- Ohio Northern UniversityLaw Library Assisstant at Taggart Law Library- Ohio Northern University