Summary
Overview
Work History
Education
Skills
References
Activities
Timeline
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CHARLEEN L. CORPRON

Wheat Ridge,CO

Summary

Dedicated General Manager with over 25 years in the automotive collision industry. Proven expertise in budget analysis and OSHA compliance, coupled with strong managerial skills, and effective communication. Recognized for fostering a culture of continuous improvement and enhancing team performance through training and coaching.

Overview

22
22
years of professional experience

Work History

Auto Damage Estimator

Kaizen Collision Center
Golden , Colorado
05.2024 - 09.2024
  • Maintain up-to-date knowledge of industry trends, pricing fluctuations, and new materials, and technologies.
  • Produce preliminary estimates based on visual damage inspections and insurance facts of loss information.
  • Develop and update cost estimates by documenting relevant information in estimating platforms.
  • Consistent follow-up with customers to determine satisfaction levels.
  • Present prepared estimates by displaying numerical and descriptive information.
  • Monitor repairs in production to meet customers' expectations of completion.
  • Maintain standard operating procedures for each insurance company's guidelines.
  • Organize and facilitate all sublet operations required.

General Manager

Caliber Collision
Thornton, Colorado
07.2022 - 05.2024
  • Manage production, performance, and daily operations.
  • Budget analysis, monthly financial summary reporting, weekly payroll submission, vendor management, and building and equipment maintenance solutions.
  • Responsible for OSHA compliance, I-CAR training, and continuing education.
  • Maintain a safe, clean, and organized work environment, and create a culture of workplace mutual respect to drive performance, maximize team continuous improvement, and ensure successful development.
  • Coordinate training activities for employees to ensure compliance with company policies and procedures.
  • Review financial statements, and sales or activity reports, to measure productivity or goal achievement.
  • Delegate work to staff, setting priorities, and goals.
  • Conduct regular meetings with senior management team to review progress against established objectives.
  • Assist in the recruitment process by interviewing potential candidates for open positions.
  • Administer employee discipline through verbal and written warnings.
  • Resolve customer complaints quickly, while maintaining high quality standards of service delivery.
  • Comply with company policies and government regulations to prevent and detect rule violations and protect the organization from fines and lawsuits.
  • Identify areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Design sales and service strategies to improve revenue and retention.
  • Create a positive work environment by developing team-building activities that encourage collaboration among departments.
  • Ensure compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Excellent verbal skills used to engage customers in conversation and effectively determine needs and requirements.
  • Provide guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Establish and maintain loyal, long-term customer relationships through effective account management.
  • Provide leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintain updated knowledge through continuing education and advanced training.
  • Manage time effectively to ensure tasks were completed on schedule, and deadlines were met.
  • Manage quality control of the final repair and customer satisfaction/survey results.
  • Work effectively in team environments to make the workplace more productive.
  • Work successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.

General Manager

Larry H. Miller Jeep
Aurora, Colorado
11.2021 - 07.2022
  • Manage all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Work with the sales departments to assist with repairs necessary for the used vehicle inventory, and also with transport damage to the new inventory.
  • Work with the service department, coordinating mechanical repairs that were necessary.
  • Manage production and maintained OSHA compliance in the workplace.
  • Purchase community tools and equipment to promote production efficiency.
  • Manage quality control of the completed repair, and customer satisfaction survey results.

General Manager

Caliber Collision
Boulder - Lakewood, Colorado
08.2019 - 10.2021
  • To avoid redundant information, please refer to the specific job duties for the General Manager, Caliber Collision position listed above.

Auto Damage Estimator / Floating Assistant Manager

Abra Auto Body & Glass
, Colorado
10.2012 - 06.2019
  • Abra Auto Body & Glass merged with Caliber Collision in 2019.
  • Maintain up-to-date knowledge of industry trends, pricing fluctuations, and new materials and technologies.
  • Produce preliminary estimates based on visual damage inspections and insurance facts of loss information.
  • Develop and updated cost estimates by documenting relevant information in estimating platforms.
  • Participate in industry workshops to stay informed on best practices in estimation.
  • Consistently followed up with customers to determine satisfaction levels.
  • Present prepared estimates by displaying numerical and descriptive information.
  • Monitor repairs in production to meet customers' expectations of completion.
  • Maintain standard operating procedures for each insurance company's guidelines.
  • Organize and facilitated all sublet operations required.
  • Train and coach newly hired, promoted, or transferred teammates.
  • Travel throughout the Colorado market locations to assist wherever needed as a 'floating' assistant general manager. Extensive knowledge of company guidelines, insurance carrier standard operating procedures, OSHA compliance, I-Car certifications and coursework, as well as training and coaching techniques.

Broker Associate

Coldwell Banker / Keller Williams
Westminster, Colorado
06.2002 - 06.2012
  • Property sales, marketing, and contract negotiation.
  • Establish and maintain exclusive relationships with prospective home buyers and sellers. Work with other real estate professionals to complete transactions.
  • Collaborate with professional vendors to complete real estate transactions, such as title companies, home inspectors, contractors, and surveyors.
  • Attention to detail, contractual deadlines, problem-solving, reliability, honesty, and integrity.
  • Conduct comprehensive market research to stay informed on market trends, and identify profitable investment opportunities.
  • Maintain strict compliance with industry regulations and ethical standards to protect clients and ensure transparency.
  • Participate in networking events to build a referral base of potential investors.
  • Provide guidance to clients regarding financing options for real estate purchases or refinancing existing properties.
  • Review surveys, appraisals, title reports, leases and other documents associated with a transaction.
  • Prepare detailed market analysis of potential clients' investment opportunities.
  • Maintain strict compliance with industry regulations and ethical standards to protect clients and ensure transparency.
  • Manage high-stress situations effectively, making critical decisions under tight deadlines to safeguard client interests.
  • Participate in continuous professional development activities to stay current with financial products, market conditions, and regulatory changes.

Education

BACHELOR OF ARTS - CRIMINAL JUSTICE

UNIVERSITY OF COLORADO
Denver, USA
12.2017

REAL ESTATE BROKER LICENSE PREPARATION SERIES -

EMILY GRIFFITH OPPORTUNITY SCHOOL
Denver, Colorado, USA
05.2002

Skills

  • Self-starter
  • Multi-tasking
  • Adaptability
  • Cycle time / Production
  • DRP relationships
  • Industry best practices
  • Technical knowledge
  • Effective communication
  • Professional communication
  • Managerial skills
  • Relationship management
  • CCC1
  • Audatex
  • Mitchell
  • Bosch scan tool
  • UKG
  • CDK Global
  • ALLDATA
  • Windows
  • Microsoft Office products
  • Vehicle estimating
  • Total Loss Processing
  • Hiring and onboarding
  • Conflict resolution
  • Training and coaching
  • OSHA compliance
  • Team building
  • Customer service
  • Contract negotiation
  • Problem solving
  • Facility management
  • Team leadership

References

References to be provided upon request

Activities

In my free time I enjoy spending time with my family and attending car shows, camping, and traveling. I also spend my free time gardening, reading, and improving my amateur photography skills. I absolutely love capturing nature and wildlife through my lens

Timeline

Auto Damage Estimator

Kaizen Collision Center
05.2024 - 09.2024

General Manager

Caliber Collision
07.2022 - 05.2024

General Manager

Larry H. Miller Jeep
11.2021 - 07.2022

General Manager

Caliber Collision
08.2019 - 10.2021

Auto Damage Estimator / Floating Assistant Manager

Abra Auto Body & Glass
10.2012 - 06.2019

Broker Associate

Coldwell Banker / Keller Williams
06.2002 - 06.2012

BACHELOR OF ARTS - CRIMINAL JUSTICE

UNIVERSITY OF COLORADO

REAL ESTATE BROKER LICENSE PREPARATION SERIES -

EMILY GRIFFITH OPPORTUNITY SCHOOL

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