Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charlena Culp

Waldorf,MD

Summary

Well-qualified administrative professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrative Specialist

Ardelle Associates | US Fish & Wildlife (contract)
11.2023 - Current
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Assisted management with special projects to complete all tasks by deadlines.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Acted as backup for other administrative assistants by providing task support and adapting to individual needs.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Acted as team leader in group projects, delegating tasks and providing feedback.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Facilitated collaboration within team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.

Leasing Manager

Liberty
09.2023 - 11.2023
  • Prepared detailed financial reports for property owners, ensuring transparency and accuracy in all transactions.
  • Monitored performance of individual leasing agents and coached on successful strategies.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Completed annual rent calculations using housing database software.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
  • Streamlined leasing processes to improve efficiency, reducing wait times for prospective tenants and increasing overall satisfaction.
  • Provided crisis management and intervention during emergency situations.
  • Brainstormed and implemented creative event concepts and themes.
  • Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.

Talent Acquisition Specialist

Strategies Inc (contract)
03.2023 - 06.2023
  • Developed and maintained relationships with hiring managers to understand their talent needs
  • Posted job openings on various job boards, social media sites, and other resources
  • Maintained applicant tracking system records and updated candidate information as needed
  • Assisted in the development of recruiting strategies to attract qualified applicants.
  • Optimized employer branding efforts by creating engaging content for company career pages, social media platforms, and other marketing channels.
  • Conducted telephone and in-person interviews to assess candidate experience and qualifications.









Director of Operations

Charmed By Charlee
01.2022 - 04.2023
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Led cross-functional teams for successful completion of projects, resulting in increased productivity.
  • Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.

Leasing Consultant

BDMGRE
09.2022 - 12.2022
  • Prepared lease agreements, collected security deposits and rent payments from tenants
  • Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources
  • Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes
  • Promoted high levels of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Organized successful open house events to showcase available units, attracting potential tenants and increasing community visibility.
  • Evaluated applicants' creditworthiness through careful assessment of credit reports, employment history, and reference checks.
  • Facilitated smooth move-in experiences for new tenants by coordinating unit preparation and providing clear communication throughout the process.

Executive Assistant

The Snatch House INC
01.2021 - 09.2021
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities
  • Assisted in developing policies and procedures pertaining to office administration matters
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company.

Customer Service/Sales Representative

ALCLEAR LLC
06.2019 - 08.2020
  • Answered incoming customer calls regarding product questions, sales inquiries, and complaints
  • Recognized potential areas needing improvement in the customer service process
  • Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

Lead Beauty Advisor

BEAUTY 2 U
10.2016 - 01.2020
  • Provided customers with product advice and recommendations based on their individual needs
  • Provided beauty advice and product recommendations to customers
  • Assisted customers in selecting products based on their individual needs and preferences
  • Responded promptly to customer inquiries regarding product availability or pricing information via phone or email communication channels.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Education

Business Administration -

University of Maryland Global Campus
Adelphi, MD
05.2027

High School Diploma -

Gwynn Park High School
Brandywine, MD
05.2018

Skills

  • Document Management
  • Verbal Communication
  • Performance Analysis
  • Strategic Planning
  • Operations Oversight
  • Administrative Support
  • Contract Management
  • Eligibility Determination
  • Risk Assessments
  • Business process improvement
  • New employee orientations
  • Talent Acquisition

Certification

  • Information Management and Technology Awareness Training - 2/2024
  • Licensed Cosmetologist - 5/2018
  • FOIA Training - 2/2024

Timeline

Administrative Specialist

Ardelle Associates | US Fish & Wildlife (contract)
11.2023 - Current

Leasing Manager

Liberty
09.2023 - 11.2023

Talent Acquisition Specialist

Strategies Inc (contract)
03.2023 - 06.2023

Leasing Consultant

BDMGRE
09.2022 - 12.2022

Director of Operations

Charmed By Charlee
01.2022 - 04.2023

Executive Assistant

The Snatch House INC
01.2021 - 09.2021

Customer Service/Sales Representative

ALCLEAR LLC
06.2019 - 08.2020

Lead Beauty Advisor

BEAUTY 2 U
10.2016 - 01.2020

Business Administration -

University of Maryland Global Campus

High School Diploma -

Gwynn Park High School

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Charlena Culp