Charleeta Foster

• Developed comprehensive training materials to educate employees on benefits programs and policies.
• Maximized employee engagement in voluntary benefits programs through targeted communication campaigns and informative presentations.
• Collaborated with HR teams to ensure seamless integration of benefit offerings into overall compensation packages.
• Analyzed market trends and benchmarking data to inform strategic decisions about benefit offerings.
• Optimized open enrollment periods by developing streamlined workflows and leveraging technology solutions for ease of use among participants.
• Enhanced client satisfaction by resolving benefits-related issues promptly and accurately.
• Managed relationships with benefits providers to ensure prompt resolution of claims disputes and other issues.
• Managed 30 to 50 calls, emails, and fax per day from members

Maintained clean and safe bus environment fo comfort of all passengers.

• Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from bus.
• Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
• Adhered strictly to traffic laws and safety guidelines while operating bus on assigned routes.

Implemented conflict resolution strategies to maintain positive atmosphere onboard bus during challenging situations.

• Received commendations for exceptional customer service and professionalism during interactions with passengers.
• Informed passengers about route details, schedules, transfers, and fare policies as needed.
• Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
• Accepted and processed fares.
• Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
• Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
• Maintained full understanding of local roads and traffic patterns.
• Performed regular bus inspections and checked brakes, steering and windshield wipers.
• Transported customers to and from.
• Completed pre- and post-trip bus inspections for safe passenger transportation.
• Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.

• Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Maintained inclusive and diverse team culture, promoting respect and understanding among all members.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Developed and executed training programs that significantly improved team skills and morale.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

• Maintained a clean and safe bus environment for the comfort of all passengers.
• Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
• Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
• Informed passengers about route details, schedules, transfers, and fare policies as needed.
• Accepted and processed fares.
• Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
• Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
• Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.

• Supported student physical, mental, and social development using classroom games and activities.
• Supported student learning objectives through personalized and small group assistance.
• Maintained safety and security by overseeing students in recess environments.
• Supported classroom activities, tutoring, and reviewing work.
• Distributed learning materials such as worksheets, textbooks and group assignments.
• Graded assignments and reported individual progress to teacher.
• Worked with teacher to optimize learning plans based on student test grades and evaluations.
• Copied, organized and distributed classroom assignments or other paperwork.
• Mentored and tutored individual students needing additional help.
• Assisted teachers with supervision and care of group of children.
• Assisted teachers with supervision and care of group of children.