Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Charleigh Gray

Bessemer,AL

Summary

Detail-oriented individual with exceptional communication, and an empathetic personality and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized as a Leader, and teamplayer, Motivated with focus on Seeking growth, and long-term employee development.

Overview

7
years of professional experience

Work History

Progressive

Claims Representative/Data Entry Specialist
10.2021 - 02.2023

Job overview

  • Worked productively in fast-moving work environment, remotely from home.
  • Managed spread sheet process, and directly guided team on tasks, helping with any questions or concerns on cases.
  • Thoroughly maintained, and Multitasked approximately 40 incoming calls, within scheduled shift all while solving and closing outbound cases.
  • Mentored and helped train, new employees in best practice for customer service management, contributing to long-term employee development within the company.
  • Followed up with customers on unresolved issues, providing them any updated information.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Maintained compliance with company regulations by adhering to established procedures and guidelines in claims handling.
  • Documented and detailed calls and complaints using call center's CRM database.

Dent Pro

Customer Service Representative/Data Entry Clerk
03.2018 - 09.2021

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated inbound/outbound calls efficiently, while obtaining documentation in CRM System and providing a satisfactory solution.
  • Responded to customer requests for products, services, and company information.
  • Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
  • Utilized time management strategies effectively while working remotely

Cahaba Medical Care

Medical Assistant/Team Lead
07.2016 - 03.2018

Job overview

  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained over 20 patients medical history, medication information, symptoms, and allergies by triaging in person, or remotely for tele health appointments.
  • Ensured to accurately update patients medical records, visit notes, lab orders and medication refills in cloud based EMR (ATHENA).
  • Ensured front office accurately, verified patients insurance, collected co-pay if needed, updated any billing information, sliding scale information, or overall changes within identification or patient contact information.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments, managed approximately 15 phone calls after clinic each day, with clinical questions.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity and always ensuring HIPPA was followed.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.

Education

Pennfoster
Scranton, PA

High School Diploma
05.2018

Skills

    Microsoft office (Word, Power Point, Excel) spreadsheets

    EMR/CRM Data entry, Data Collection and documentation

    Insurance claims, verification, and Fraud

    Billing, Claims, and Payment Processing

    Medical terminology, Medical Assistant, Remote Triaging, Phlebotomy certified, HIPPA-OSHA

    Call center Operations, Multi phone line / Remote admin/Live chat support

    Personal skills:

    Task prioritization and Decision-making

    Multitasker

    Self-sufficient

    Highly motivated

    Detail oriented

    Problem solving

    Leadership and teamplayer

    Dependable

    Professional and problem-solving, Customer service/ Patient satisfactory

Availability
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monday
tuesday
wednesday
thursday
friday
saturday
sunday
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afternoon
evening
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Timeline

Claims Representative/Data Entry Specialist

Progressive
10.2021 - 02.2023

Customer Service Representative/Data Entry Clerk

Dent Pro
03.2018 - 09.2021

Medical Assistant/Team Lead

Cahaba Medical Care
07.2016 - 03.2018

Pennfoster

High School Diploma

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Charleigh Gray