Charleigh Steinbrick
Marblehead,OH
Summary
Outgoing individual with well-honed organizational, labor, and teamwork skills. Enthusiastic and team-driven with nine years of experience working in busy customer environments. Have many years of experience with multitasking and problem-solving in high-pressure environments. Always willing to learn and do the best to go above and beyond for a given place of employment. A reliable employee seeking a professional position. Offering excellent communication and good judgment. Enthusiastic employee eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. A clear understanding of the task at hand and training in any field shows a willingness to learn. Motivated to learn, grow and excel in any given position.
Overview
11
11
years of professional experience
Work History
City Carrier Assistant
United States Postal Service, USPS
Oak Harbor, OH
11.2022 - Current
- Organized packages in route sequence and delivered to correct addresses.
- Prepared appropriate paperwork for delivery of packages and collected payments where applicable.
- Scanned items into system to record tracking information.
- Loaded mail onto trucks according to established procedures.
- Inspected vehicles daily to ensure safe operation.
- Operated hand-held scanners to track packages during delivery process.
- Delivered mail along established routes using a vehicle provided by the USPS.
- Performed customer service duties such as providing change of address cards or other postal forms.
- Ensured compliance with all safety regulations while operating motor vehicle.
- Responded to customer complaints regarding their mail service in a professional manner.
Warehouse Package Handler Trainer
Fed Ex Ground
Perrysburg, OH
01.2022 - 11.2022
- Checked products for damage or other issues before packing into boxes.
- Assembled, sealed and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Informed new employees about proper company protocols and how to perform their job.
- Filled out new hire paperwork keeping stats of progress they are making at company.
- Helped in setting up direct deposit.
- Seen as second manager on dock and trusted to run dock when needed.
- Worked on opening new trailers and coaching people on what needed to be done.
Online Personal Shopper
Walmart
Port Clinton, OH
03.2021 - 12.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Completed orders that needed shipped to customers, as well as working with shipping companies to set up appropriate pick up times.
Server
Dianna's Deli
Port Clinton, OH
07.2019 - 02.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Big Boppers
Marblehead, Ohio
06.2013 - 07.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Education
Associate of Science - General Studies
Bowling Green State University
Bowling Green, OH06.2021
High School Diploma -
Danbury Local Schools
Marblehead, OH05.2019
Skills
- Customer Experience
- Container Tagging and Marking
- Handheld Scanners
- Job Specifications
- Recordkeeping Requirements
- Deadline Meeting
- Document Creation
- Critical Thinking
- Proficiency in portable scanners
- Residential customer service
- Safe driving techniques
- Effective Communication
- Stress Tolerance
Additional Information
Looking for a job that I will excel at and enjoy at the same time. I'm hard working and driven. Willing to go above and beyond to complete the tasks and assignments assigned to me. Open to learning new things and will gladly do extra to help out, when needed. I have a lot of experience learning new computer and handheld software. Tend to be fairly advanced in computer use.
Timeline
City Carrier Assistant
United States Postal Service, USPS
11.2022 - Current
Warehouse Package Handler Trainer
Fed Ex Ground
01.2022 - 11.2022
Online Personal Shopper
Walmart
03.2021 - 12.2021
Server
Dianna's Deli
07.2019 - 02.2021
Server
Big Boppers
06.2013 - 07.2019
Associate of Science - General Studies
Bowling Green State University
High School Diploma -
Danbury Local Schools
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